I couldn't find any links in my Ooma's account where I can cancel my 30 days trial period for the Ooma telo? The web portal design was so poor and hard to navigate around. Ooma has kept my credit card account information and probably will bill my credit card for monthly tax and others, so how do I let them know that I returned my Telo back to amazon.com within 10 days since the date I received the device and do not want them bill my credit card anything simply because I already return my telo back to the merchandise?
This is not normal. FYI, the carrier routing might of had problems which ooma could have fixed easily by assigning you a different number. I've had excellent reliable service from ooma outside of the "incoming" call outage that started yesterday morning and fixed (for my general area) last night.quanvuong wrote:I have tested the number in several different days and times, the results were not a reliable device for a replacement serious home phone where you can expect some important calls.
I agree with lbmofo. Like most companies, we're not a one stop shop. Many things take place behind the scenes. We have partner relations such as how call routing is handled. The hardware could be fine, it is more likely an issue with our carrier.
Unfortunately I wasn't able to look up your account with the email address you used to register in the forums. If you are willing to give it another try, we can work with our carrier to resolve your issue. If you are set in your mind, you can send me a pm with your mac address or name on the account & I can verify if it has been cancelled.
Thanks everyone for all of your related answers to my questionntoy wrote:If you are set in your mind, you can send me a pm with your mac address or name on the account & I can verify if it has been cancelled.
Unfortunately, my Telo was already on its way back to amazon.com for a refund.
It was so hard to contact a customer service at Ooma for any issues and I decided not to mess with Ooma's devices anymore. I have enough time to test Ooma for more than 10 days and majority times neither my friends nor myself could get the call through , yet I was able to make all outgoing calls with no problems.
I have missed several important calls from my financial institute and of course I was not very happy since i put all of my trust into Ooma's device and turned out oppositely.
Fortune enough I did not port my home phone yet otherwise I got myself in the situation even worse trying to get it back to its normal working condition.
This is my MAC Address: 0018-6105-7C24, please tell me if mine has been canceled!
Calling customer service is a dead end. Nothing but on hold music.
So far, not so good.