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#61856 by murphy
Tue Aug 10, 2010 1:50 pm
ITShinobi wrote:Do any of those Ooma employees monitor this board? I've had more direct contact from other users on this board than I've received from Ooma in the last 60 days.

Yes. This is primarily a user to user forum. Bobby B and ntoy are here quite often. Monitoring this forum is not their regular job.
#61873 by ITShinobi
Tue Aug 10, 2010 9:14 pm
Thank you ntoy. I appreciate whatever you did to get some kind of activity going. I received a call from Ooma to confirm that my number to be ported is functional (and it is...still), but that makes the sixth such call I've received over the past month or so to confirm the same according to my caller ID. I will keep my fingers crossed that something moves. The porting status on the MyOoma portal has not changed.
#62181 by ITShinobi
Mon Aug 16, 2010 6:18 am
I've now passed the two month mark to get my Time Warner phone number ported over to Ooma. The latest "10 day waiting period" since my last phone call to customer service has gone by and nothing has changed, including status on the MyOoma portal. I don't even have an estimated port date at this point. Zip for communication via email or voice from Ooma as promised by numerous supervisors. If it wasn't so sad, it would be funny.
#62182 by ITShinobi
Mon Aug 16, 2010 6:22 am
ntoy wrote:Hello ITShinobi,

I've asked our inhouse porting team to check with our carrier for status information on your number port.
Will update once I receive info.


I've now passed two months on this number port. I've had zero communication from Ooma customer service in the last 10 days (since I initiated the call) beyond this post from you. Does anyone have a clue what could be going on with my request?
#62192 by ITShinobi
Mon Aug 16, 2010 8:46 am
OK, so I've placed another call to customer service. It's been so long since the initial LOA was filed with Time Warner that they (TW) have refused it. Those apparently expire. Looks like it's back to square one with completing a new LOA and submitting it to Ooma. Of course, I probably wouldn't have known anything about needing to resend the LOA if I hadn't called and asked for status. Nice.

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