Need extra help installing your Ooma Hub or Telo system? Let us know.
#61741 by ****
Sun Aug 08, 2010 7:52 am
Set up Telo without issue. Connected Telo to ATT 2wire modem/router combo DSL as recommended in option 2B (Telo connects to router/modem then 'porn machine' er..uh 'computer' connects to 'home network' port on Telo) ...
I'm almost positive that I used the printer once with this setup and it worked fine.(?)
But now the printer can not be found (using any program to print from).
Of course when I disconnect the 'computer' from the Telo & plug it directly into the ATT router/modem the printer works fine.

Ooma tech support could only offer "Well, now you'll get optimum internet connection speeds".

I read a post here about setting up the ATT 2wire to run 'bridged' but wasn't sure if they were talking about a similar issue to mine.

Should I just not worry about it? I'm not a gamer or sharing large files etc. But I do download shows off of iTunes, is that enough to interrupt a voip conversation ?
#61744 by murphy
Sun Aug 08, 2010 8:52 am
Do not connect your computer to the Ooma Home port when Ooma is behind a router.
You are double NATing the computer. The routing rules to get around that situation are very complicated and not worth the effort. Once the Ooma box is configured there is no need to have anything connected to the Home port.
#61746 by ****
Sun Aug 08, 2010 9:21 am
murphy wrote:Do not connect your computer to the Ooma Home port when Ooma is behind a router.
You are double NATing the computer.


Thank You ! Excellent answer.

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