lost outbound signal every 30 seconds

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yhsyhm
Posts: 1
Joined: Thu Jul 22, 2010 5:45 pm

lost outbound signal every 30 seconds

Post by yhsyhm » Thu Jul 22, 2010 5:52 pm

I have Verizon FIOS used as a bridge and my owner router used as the DHCP server. Ooma is connected to my own router. When I used an old Netgear MR814 router, everything is fine. However, when I connected to a recently bought Asus RT-N16 (with tomato firmware), my outbound signal will drop within 30 seconds after I started the conversation. I can still hear the other party clearly but my voice cannot be heard. No matter calling or receiving.

Any suggestions what's going on? Please help

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: lost outbound signal every 30 seconds

Post by murphy » Fri Jul 23, 2010 2:29 am

Sounds like there is an outbound firewall in the new router that is blocking outbound traffic.
Disable the firewall to see if that fixes the problem.
If it does you will need to program the firewall to let the ports that Ooma uses through.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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