Basically my whole house is networked into a closet. All modems/routers/switches/voip equipment is connected through a panel that distributes all the wiring throughout the house.
Internet works - no problem
My problem is that all my calls are going to Voice Mail...
First... when I plugged the phone line into the wall plug on Ooma Telo... none of the phones can get a dial tone, after talking with customer service... they made me connect my phone into my closet and said "oh that's the extent of our knowledge, we got your dial tone to work, therefore our issue is fixed"...
My issue is not fixed, because even though I got a dial tone, all my incoming calls were going straight to voicemail... I have Cox Communications, and even with the Motorola VOIP equipment, it was just a simple connection into the main phone line that runs into my closets main wall circuits to give connection to all phones... with the Ooma, this doesn't work, I don't mind leaving a phone in the closet, but it's kind of ridiculous...
Any thoughts as to how to get incoming calls? Please help!
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps
Was your original installation with landline integration? If it was, incoming calls are over the landline. If you've disconnected your landline, have you changed your Ooma configuration with CS?Shirley Leung wrote:Outgoing calls are good... still can't figure out why it's not working correctly...
See http://www.ooma.com/forums/viewtopic.ph ... 93&start=0 for details.
Ooma equipment: Hub ; Telo + 4 handsets
Ooma service: Annual Premier subscription
You need to un-plug the power to the unit for a few seconds and then plug the power back. This will reset the unit. Then turn off the privacy function and you will be all set to get incomimg calls.Shirley Leung wrote:No good... its basically because of Cox VOIP... *sigh* they said just bare with it for 3-4 weeks...
When you activated your ooma, you had a choice to keep your old number or get a new ooma number. If you chose the first, you selected Landline Integration which means you need to keep your existing landline (in this case, Cox VoIP) connected to the WALL port and either a single corded phone or cordless base to the PHONE port. At this time, you will not be able to send dialtone over the home without some additional wiring.
Could you please answer if that is the option you chose or if you got an ooma number?
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.