No incoming calls, straight to voicemail

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Shirley Leung
Posts: 8
Joined: Sat May 29, 2010 6:47 pm

No incoming calls, straight to voicemail

Post by Shirley Leung » Sat May 29, 2010 6:58 pm

Installation of the Ooma Telo with customer service was painfully long. My issue still cannot be resolved.

Basically my whole house is networked into a closet. All modems/routers/switches/voip equipment is connected through a panel that distributes all the wiring throughout the house.

Internet works - no problem

My problem is that all my calls are going to Voice Mail...

First... when I plugged the phone line into the wall plug on Ooma Telo... none of the phones can get a dial tone, after talking with customer service... they made me connect my phone into my closet and said "oh that's the extent of our knowledge, we got your dial tone to work, therefore our issue is fixed"...

My issue is not fixed, because even though I got a dial tone, all my incoming calls were going straight to voicemail... I have Cox Communications, and even with the Motorola VOIP equipment, it was just a simple connection into the main phone line that runs into my closets main wall circuits to give connection to all phones... with the Ooma, this doesn't work, I don't mind leaving a phone in the closet, but it's kind of ridiculous...

Any thoughts as to how to get incoming calls? Please help!

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Aveamantium
Posts: 1352
Joined: Sat Jun 20, 2009 2:28 pm
Location: Loveland, Colorado

Re: No incoming calls, straight to voicemail

Post by Aveamantium » Sat May 29, 2010 7:11 pm

First off the "Wall" port is only for integrated land line. You need to connect all phones to the "phone" port... Second is the trash can red? If so it is on do not disturb and you can turn this off by holding the trash can for 3 sec.
Go AVS!

Shirley Leung
Posts: 8
Joined: Sat May 29, 2010 6:47 pm

Re: No incoming calls, straight to voicemail

Post by Shirley Leung » Sat May 29, 2010 8:11 pm

Yeah I kinda figured that... transfered to the phone port... trash can is not read... all lights are blue... still no incoming... straight to VM still

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ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Re: No incoming calls, straight to voicemail

Post by ajw522 » Sat May 29, 2010 9:42 pm

Can you make outgoing calls with you Ooma?
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

Shirley Leung
Posts: 8
Joined: Sat May 29, 2010 6:47 pm

Re: No incoming calls, straight to voicemail

Post by Shirley Leung » Sun May 30, 2010 10:19 am

Outgoing calls are good... still can't figure out why it's not working correctly...

daet
Posts: 359
Joined: Sat Apr 11, 2009 5:21 am
Location: Metairie, LA

Re: No incoming calls, straight to voicemail

Post by daet » Sun May 30, 2010 10:59 am

Shirley Leung wrote:Outgoing calls are good... still can't figure out why it's not working correctly...
Was your original installation with landline integration? If it was, incoming calls are over the landline. If you've disconnected your landline, have you changed your Ooma configuration with CS?

See http://www.ooma.com/forums/viewtopic.ph ... 93&start=0 for details.

DG
Ooma customer since April 2009
Ooma equipment: Hub ; Telo + 4 handsets
Ooma service: Annual Premier subscription

Shirley Leung
Posts: 8
Joined: Sat May 29, 2010 6:47 pm

Re: No incoming calls, straight to voicemail

Post by Shirley Leung » Sun May 30, 2010 5:32 pm

No good... its basically because of Cox VOIP... *sigh* they said just bare with it for 3-4 weeks...

WJM
Posts: 1
Joined: Fri Jun 04, 2010 10:09 pm

Re: No incoming calls, straight to voicemail

Post by WJM » Fri Jun 04, 2010 10:23 pm

Shirley Leung wrote:No good... its basically because of Cox VOIP... *sigh* they said just bare with it for 3-4 weeks...
You need to un-plug the power to the unit for a few seconds and then plug the power back. This will reset the unit. Then turn off the privacy function and you will be all set to get incomimg calls. :)

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: No incoming calls, straight to voicemail

Post by southsound » Sat Jun 05, 2010 7:28 am

Since it wasn't answered when Daet asked the question, I'll ask it again:

When you activated your ooma, you had a choice to keep your old number or get a new ooma number. If you chose the first, you selected Landline Integration which means you need to keep your existing landline (in this case, Cox VoIP) connected to the WALL port and either a single corded phone or cordless base to the PHONE port. At this time, you will not be able to send dialtone over the home without some additional wiring.

Could you please answer if that is the option you chose or if you got an ooma number?
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

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