Hub Info

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funone46
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Joined: Tue Feb 24, 2009 1:47 pm

Hub Info

Post by funone46 » Thu Feb 26, 2009 4:16 am

I have everything hooked up and seams to be working fine, My question is on the hub my #2 light stays red. Is this normal or what do I need to do to correct it. Also I have not set up voicemail yet? Could this be the problem with the light?
Thanks
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Dennis P
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Re: Hub Info

Post by Dennis P » Thu Feb 26, 2009 1:45 pm

If the light stays red after you reboot the box, there could be a hardware problem with the LED. You should exchange it for another one.

funone46
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Re: Hub Info

Post by funone46 » Thu Feb 26, 2009 5:08 pm

Dennis P wrote:If the light stays red after you reboot the box, there could be a hardware problem with the LED. You should exchange it for another one.
I can not be without a phone. I have had this less than a week. Can they send me one on a memo basis?
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Dennis P
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Re: Hub Info

Post by Dennis P » Thu Feb 26, 2009 6:07 pm

Yes, customer service should be able to send you out an advance replacement.

funone46
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Re: Hub Info

Post by funone46 » Thu Feb 26, 2009 6:14 pm

I will try and get through tommorow, thanks
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funone46
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Re: Hub Info

Post by funone46 » Sat Feb 28, 2009 1:35 pm

Dennis P wrote:Yes, customer service should be able to send you out an advance replacement.
Well two days of trying to get to customer service and no luck. Any other way to get a new hub sent out?
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trim81
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Re: Hub Info

Post by trim81 » Sat Feb 28, 2009 3:10 pm

wherever you bought it at should have a 14-day return policy, does it now?

funone46
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Re: Hub Info

Post by funone46 » Sat Feb 28, 2009 4:35 pm

trim81 wrote:wherever you bought it at should have a 14-day return policy, does it now?
I sure Amazon does. , but they do not send out an advance replacement
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WayneDsr
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Re: Hub Info

Post by WayneDsr » Sat Feb 28, 2009 4:59 pm

I had a problem with an Espresso coffee maker I bought from Amazon and they sent me a replacement with a return label. Certainly they'd do it for an ooma box!

Wayne

funone46
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Re: Hub Info

Post by funone46 » Sat Feb 28, 2009 5:04 pm

WayneDsr wrote:I had a problem with an Espresso coffee maker I bought from Amazon and they sent me a replacement with a return label. Certainly they'd do it for an ooma box!

Wayne
I might try ooma one more time before I hit amazon up for it
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