I just bought Telo (1) and Telo handset (1). I have questions in setting up 2 real lines using one Telo and one Telo handset. I have premier account. I tried to search the forum but could not find the answer I need.
So here is the current setup:
I have fax machine physically connected to Telo and then I have the Telo Handset linked wirelessly to Telo. See below
Then if I go to my.omma.com phone setting, I can see that I have two devices :
1st device: Telo and Telo handset being shared and assigned with primary number
2nd device: Telo handset assigned with secondary number. See below
Here is the problem:
If I call primary number, both my fax machine (which is connected to Telo) and my Telo handset ring.
If I call secondary number, I get the voicemail indicating no one is available to take my call and then direct me to my ooma voicemail.
Here is what I want:
1. Can I set a primary number only to my fax so that when I call primary number, it will only goes to my fax, NOT to my telo handset?
2. Can I set a secondary number only to my telo handset so when I call secondary number, it will only goes to my telo handset, NOT to my fax
Thanks much for the help!!
I noticed that too.. I could not even setup the peronal device in the first place. Had to get a tech support do this for me and now I am not sure why it has "blank" name.
Working with tech support now. Hopefully they sorted out and i can have the real two lines.
Base should only have XXX Phone number / LINE-1. This becomes the 'Fax' line.
Handset should only have YYY Phone number / LINE-2.
ooma hardware: core (hub/scout) and Telo
Premier, Lifetime Member
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