Need extra help installing your Ooma Hub or Telo system? Let us know.
#54400 by SLOoma
Fri Apr 30, 2010 4:04 pm
Thanks. I just disconnected the voice modem wires from the screw terminals. So far, so good - still have Ooma dialtone throughout. I think I now understand why I was getting the busy signal with those wires still connected but going nowhere. What I don't understand is why it works for awhile before dying.

I appreciate everyone's help. I'll report back if it is working/not working tomorrow.

Thanks!
#54431 by southsound
Fri Apr 30, 2010 9:58 pm
SLOoma wrote:Thanks. I just disconnected the voice modem wires from the screw terminals. So far, so good - still have Ooma dialtone throughout. I think I now understand why I was getting the busy signal with those wires still connected but going nowhere. What I don't understand is why it works for awhile before dying.

I appreciate everyone's help. I'll report back if it is working/not working tomorrow.

Thanks!

That little junction box is a real mess - and from the picture, has 7 cables going to it. My recommendation is to replace it with a punchdown block that is made to handle that many wires. It is no wonder that your dialtone was flakey - that little junction box is made for (at the most) 4 cables.
#54455 by coldsteel
Sat May 01, 2010 8:42 am
That little junction box is a real mess - and from the picture, has 7 cables going to it. My recommendation is to replace it with a punchdown block that is made to handle that many wires. It is no wonder that your dialtone was flakey - that little junction box is made for (at the most) 4 cables.

Glad it's sorted: My new checklist reads :-)
Check that you don't have DSL (dry loop etc) coming in to your house; you only had a single line phone service; you don't have some kind of smart-phone/pbx/DIY JUNCTION BOX or other equipment between your OOMA and the NIB.
#54462 by SLOoma
Sat May 01, 2010 11:57 am
lbmofo wrote:That little junction box is a real mess - and from the picture, has 7 cables going to it. My recommendation is to replace it with a punchdown block that is made to handle that many wires. It is no wonder that your dialtone was flakey - that little junction box is made for (at the most) 4 cables.


Everything is working, so I will leave as is for now. It never gave me problems before.

southsound wrote:Check that you don't have DSL (dry loop etc) coming in to your house; you only had a single line phone service; you don't have some kind of smart-phone/pbx/DIY JUNCTION BOX or other equipment between your OOMA and the NIB.


Your checklist did remind me that I had disconnected the voice modem which connected to the junction box.

Thanks all!
#54615 by kame60
Sun May 02, 2010 11:40 pm
I have a similar problem. Panasonic phones work perfectly connected to the Ooma. When I plugged Ooma into my home phone network and then connected a second Panasonic set tot he phone plug I hear Ooma signal but when I dial I always have busy signal. Flash button does not help.
Nothing else is connected to the wall...no other services... Any idea what happens and what can I do to fix it?

Sincerely
Yakov
#54624 by lbmofo
Mon May 03, 2010 6:17 am
kame60 wrote:I have a similar problem. Panasonic phones work perfectly connected to the Ooma. When I plugged Ooma into my home phone network and then connected a second Panasonic set tot he phone plug I hear Ooma signal but when I dial I always have busy signal. Flash button does not help.
Nothing else is connected to the wall...no other services... Any idea what happens and what can I do to fix it?

Sincerely
Yakov

This thread is a good read on how to distribute dialtone throughout the house. Before anything else, make sure you disconnected your house network from the phone company.
#54911 by murphy
Thu May 06, 2010 3:47 pm
gwwooley wrote:To distribute dial tone via your home wiring to multiple phones you must use the WALL port, it has additional drive capability. See https://www.ooma.com/support/knowledgeba ... hone-jacks for more info ...

The wall port does not provide a dial tone. It accepts a dial tone from a landline to integrate it with Ooma.

Who is online

Users browsing this forum: Google [Bot] and 8 guests