You can look it up at setup.ooma.com and click on Status tab. However, to setup port forwarding/port triggering you need to assign a static ip for the telo first.8653812179 wrote:I am just thoroughly confused and severely disappointed with Ooma. I have been working now to get this Ooma system up for over a month with very little help at all from Ooma. I have a Motorola surfboard SBG901 wireless modem/router combo (gateway). It has only one female Ethernet jack on it. I have to use it going to Ooma. How do I determine my Ooma IP address?
No. The PHONE port supplies the dial tone to your phone.The setupOoma only gives the ip for the HOME port –which is just used for my desktop computer –does the phone jack on the back of the hub have an IP assigned to it also?
NO, I not recommend using DMZ.I am trying to set up a DMZ with the Motorola software and all I see is the ability to set up a DMZ host – which would leave my computer exposed without the firewall.
I'm guessing here. It probably your router firewall blocks the ports that ooma needed for out going packets. You need to open these ports for out going packets from telo ip.My ISP is Charter and they use (as most do now) DHCP WAN. They have support from the Philippines –which is lousily –just like Ooma! I tried to configure the port triggers using the numbers I got here on this forum and from Ooma –however even with all that work Ooma sometimes works and sometime it still does not allow my transmission outbound to get through when I call out. I can still hear however they cannot hear me. When I get an inbound call I do have full duplex capabilities but only with inbound calls. Also, about 80% of the time calling any or all companies –Home Depot, Lowes, etc. when I am prompted to push a number on the phone their computer does not recognize the transmission –so it’s ignored and I am unable to get through their voicemail tree. I also have hang up issues often –for no reason at all the line drops then I get another dam Ooma dial tone! I have checked my ping, packet drop, speed and jitter. With the firewall on I get a huge packet loss – but I assume this is normal and the firewall is doing the safe thing – firewalling! If I have the port triggers correct it should allow Ooma to receive and transmit without blocking the ports Ooma needs.
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Ooma uses the following application ports for outbound data and voice traffic: UDP 53, UDP 123, UDP 514, UDP 1194,UDP 3386, UDP 3480, UDP 10000-20000, TCP 53 and TCP 443.
Here is the link for the modem manual in pdfAny help would be appreciated –like a phone contact for support on these Motorola SBG901 modems!