ooma hardware: core (hub/scout) and Telo
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Did you try to change the telo setting to use it build in MAC? Suddenly it works while your pc is off is a big red flag of your internal LAN problem.8653812179 wrote: What was really strange is on the second day after my install - in the morning about 7:30 am I tried an outgoing call and it was OK. It made me think since my computer was OFF -perhaps something was involved. However I have tried to duplicate this several different way with no success. It does not seem to matter on, off, disconnected, rebooted, modem rebooted, on & on. And still no one can hear my transmission if I call out. Inbound calls are all completely normal. Any thought would be appreciated since Ooma seems to want us to fix these ourselves with no tech help available.
To date now - over 72 hours and counting they (Ooma) have failed to call me back as promised.
If it does not help, post back some more details of your LAN topo, how things are connected which in your LAN, some screen shot surely will help a lot.
The other is the Motorola gateway firewall, in the past people have reported that they reset the firwall configuration to defaults (apparently its initially shipped with higher firewall settings), and the issue was resolved.
So try those two suggestions.
The 2nd post of this thread should solve your issue (and the issues of most of the other posters in this thread).
I had the identical problem. No outbound calls with the firewall turned on. The Ooma documentation and support will tell you to disable your firewall, but that would be lunacy. You need to make your router's firewall work with the Ooma:
1) Connect through your Ooma's 'home network' port, bring up https://www.ooma.com/setup and configure your Ooma to use a fixed IP address. Make sure this is an address that is not in the range your router hands out with DHCP.
2) Configure your router to do one of the following:
2a - Assign your Ooma's fixed IP to be "DMZ" or "Exposed Host". (not all routers allow this)
2b - Configure the firewall to pass the ports in this document http://www.ooma.com/support/knowledgeba ... vice-ports from the internet to your Ooma's fixed IP. I had to create a separate rule for each port or port range, 9 total.
Also, "We will have an engineer call you." is support lingo for "We can't help you." Don't wait by the phone.
Ooma Router Ports
Thanks again for your help as they were little help at best.
Ooma seems to be OK if you are willing to go the distance on your own!
Any help would be appreciated –like a phone contact for support on these Motorola SBG901 modems!