Well I have tried everything that people have told me to do on this site and have even called customer service. I can still only use my phone if it is directly connected to my Ooma Telo. This is not what I was hoping to have happen when I switched to this service. The phone is upstairs in my study where my router and modem are, so it is pretty inconvenient to have to either run upstairs to answer the phone which we never do. We just let it go to the answering machine and if we think about it we get the messages later or we have to carry the one phone all over the house. Not what I was hoping for with this...
I disconnected all the wires in the box outside my house. I connected the red wire with the red striped wired because there was no other solid red wire. I did the same thing with the green, orange and blue wires. Then I came and and still was unable to distribute the dial tone throughout the house. At first I put the splitter I had into the wall jack and then plugged the phone line from the telo to the splitter and then the phone line from the phone to the splitter. Still no luck. Then I called customer service. They told me to put the splitter on the back of the Telo in the phone port and then plug a wire into one side and plug it into the wall jack and then the phone line from the phone into the other side of the splitter. That didn't work either. I had phone service coming from one side of the splitter but not the other. So then I plugged the phone line into the other side of the splitter and the phone stopped working. So we determined that the splitter was bad. So I went to Walmart and got another splitter. I re-hooked everything up and that didn't work either. I got dial tone in one side and not the other. If I plugged a wire into both sides of the splitter, the phone would lose it's signal. If I took the other line off the splitter the phone would regain a signal. I am not sure what is going on with that. Either way, if I use a splitter It only works on one side of the splitter. The only thing that seems to work is plugging in the phone line from the phone into the splitter while the splitter is connected directly to the phone port of the Ooma Telo. This is so frustrating. I guess if no one can help me, I will be calling an electrician on Monday to see if they can help me solve this problem. I have had the Ooma for almost two months and have yet to be able to distribute the dial tone and definitely cannot use my fax machine which I also need for work. I also have lost the functionality of having the phone number of those calling me be displayed on my TV screen via DIRECTV. I truly don't want to go back to MA Bell, but if this doesn't work soon, I may have no choice....
I disconnected all the wires in the box outside my house. I connected the red wire with the red striped wired because there was no other solid red wire. I did the same thing with the green, orange and blue wires. Then I came and and still was unable to distribute the dial tone throughout the house. At first I put the splitter I had into the wall jack and then plugged the phone line from the telo to the splitter and then the phone line from the phone to the splitter. Still no luck. Then I called customer service. They told me to put the splitter on the back of the Telo in the phone port and then plug a wire into one side and plug it into the wall jack and then the phone line from the phone into the other side of the splitter. That didn't work either. I had phone service coming from one side of the splitter but not the other. So then I plugged the phone line into the other side of the splitter and the phone stopped working. So we determined that the splitter was bad. So I went to Walmart and got another splitter. I re-hooked everything up and that didn't work either. I got dial tone in one side and not the other. If I plugged a wire into both sides of the splitter, the phone would lose it's signal. If I took the other line off the splitter the phone would regain a signal. I am not sure what is going on with that. Either way, if I use a splitter It only works on one side of the splitter. The only thing that seems to work is plugging in the phone line from the phone into the splitter while the splitter is connected directly to the phone port of the Ooma Telo. This is so frustrating. I guess if no one can help me, I will be calling an electrician on Monday to see if they can help me solve this problem. I have had the Ooma for almost two months and have yet to be able to distribute the dial tone and definitely cannot use my fax machine which I also need for work. I also have lost the functionality of having the phone number of those calling me be displayed on my TV screen via DIRECTV. I truly don't want to go back to MA Bell, but if this doesn't work soon, I may have no choice....