Telo Headset can't upgrade to newest released firmware

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hottea
Posts: 5
Joined: Sun Dec 13, 2009 10:49 am

Telo Headset can't upgrade to newest released firmware

Post by hottea » Thu Apr 08, 2010 8:04 am

I noticed there's new released firmware(35862) for Telo headset. The Telo headset supposes to check and upgrade automatically everyday. But I noticed that today my Telo's firmware version is still 35452. So I tried to upgrade myself manually, and it won't do that at all, it just told me that I've already had the latest version, but actually is not! Anyone know how to forced it upgrade? Thanks.

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Telo Headset can't upgrade to newest released firmware

Post by murphy » Thu Apr 08, 2010 8:08 am

hottea wrote:I noticed there's new released firmware(35862) for Telo headset. The Telo headset supposes to check and upgrade automatically everyday. But I noticed that today my Telo's firmware version is still 35452. So I tried to upgrade myself manually, and it won't do that at all, it just told me that I've already had the latest version, but actually is not! Anyone know how to forced it upgrade? Thanks.
You can't force it. Your system will be upgraded when the scheduled time comes up. They can't upgrade everyone at the same time.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Telo Headset can't upgrade to newest released firmware

Post by Groundhound » Thu Apr 08, 2010 8:10 am

hottea wrote:I noticed there's new released firmware(35862) for Telo headset. The Telo headset supposes to check and upgrade automatically everyday. But I noticed that today my Telo's firmware version is still 35452. So I tried to upgrade myself manually, and it won't do that at all, it just told me that I've already had the latest version, but actually is not! Anyone know how to forced it upgrade? Thanks.
The numbers you posted refer to the firmware on the Telo base, which are readable on the handset. You can also check the Telo base firmware version in its setup by going to the "Status" screen. Firmware updates are initiated by Ooma and should update your Telo base automatically, but it generally takes several days to roll out to everyone once the update process begins.

hottea
Posts: 5
Joined: Sun Dec 13, 2009 10:49 am

Re: Telo Headset can't upgrade to newest released firmware

Post by hottea » Thu Apr 08, 2010 12:16 pm

Thank Murphy and Goundhound very much. Now I understand I just need to wait a few more days.

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