Hello,
I was having issues with my Cisco DPC 3000 modem getting kicked offline repeatedly throughout the day. I thought it was a Comcast issue and on many occasions had them troubleshoot just about every angle they could (modems, lines, connectors, etc). After all their visits, I was still having the same sporadic issues. Then I started to suspect the Ooma hub as the culprit for my problems. Up until today, my setup was as follows: Modem > Ooma hub > Airport Extreme wireless router > Computer etc. I had the Ooma handling QoS/NAT and my router was simply acting as a bridge.
I then began to research the forums and noticed many people had instead placed the Ooma behind the router. Although my router does not have QoS, I read my faster speeds (DS: 15–20mbps, US: 3–5mbps) may make it a moot point. So today I tried Modem > AE router > Ooma + Computer and so far (past 6 hours) the modem has stayed online. The router now shares a public IP address using DHCP and NAT. Was this the cause of my problems and how so?
The only issue with this setup is I can no longer access the Ooma's settings (setup.ooma.com no longer works and I can't seem to log onto its new 10.0.1.x IP either). Is this a proper setup or have I made a mess of it all and should revert to something else? Please advise; I just want a consistent and secure connection.
Thanks in advance,
—Peter
I was having issues with my Cisco DPC 3000 modem getting kicked offline repeatedly throughout the day. I thought it was a Comcast issue and on many occasions had them troubleshoot just about every angle they could (modems, lines, connectors, etc). After all their visits, I was still having the same sporadic issues. Then I started to suspect the Ooma hub as the culprit for my problems. Up until today, my setup was as follows: Modem > Ooma hub > Airport Extreme wireless router > Computer etc. I had the Ooma handling QoS/NAT and my router was simply acting as a bridge.
I then began to research the forums and noticed many people had instead placed the Ooma behind the router. Although my router does not have QoS, I read my faster speeds (DS: 15–20mbps, US: 3–5mbps) may make it a moot point. So today I tried Modem > AE router > Ooma + Computer and so far (past 6 hours) the modem has stayed online. The router now shares a public IP address using DHCP and NAT. Was this the cause of my problems and how so?
The only issue with this setup is I can no longer access the Ooma's settings (setup.ooma.com no longer works and I can't seem to log onto its new 10.0.1.x IP either). Is this a proper setup or have I made a mess of it all and should revert to something else? Please advise; I just want a consistent and secure connection.
Thanks in advance,
—Peter