I have had the most disappointing experience with Ooma support. Prior to purchasing the Ooma hub, I spoke to a customer service and technical support rep, asking them if my existing Packet8 equipment would be compatible with the Ooma system. Both said without hesitation, yes.
Buyer beware: Do not rely on Ooma support to help you decide whether their system will function in your home. Not only was I blamed for not saying specifically "ethernet phones," I was given no recourse. Sorry was the answer I received. Ooma should know their competition and Packet8 is one of them. In fact, in their customer satisfaction survey, they specifically ask if consumers have previously been Packet8 customers.
No responsibility was taken by this company, and with deep disappointment, I am left to pay more money to solve my own problem. Thanks to Ooma.
My suggestion would be to improve upon your education and training of your support staff and also your customer service policies. Thank you.
Buyer beware: Do not rely on Ooma support to help you decide whether their system will function in your home. Not only was I blamed for not saying specifically "ethernet phones," I was given no recourse. Sorry was the answer I received. Ooma should know their competition and Packet8 is one of them. In fact, in their customer satisfaction survey, they specifically ask if consumers have previously been Packet8 customers.
No responsibility was taken by this company, and with deep disappointment, I am left to pay more money to solve my own problem. Thanks to Ooma.
My suggestion would be to improve upon your education and training of your support staff and also your customer service policies. Thank you.