I called support tonite and she answered all my questions. I would like to pass this info to anyone who might need it.
After disconnecting the jacks outside your house at the box on your house- (not high on the telephone pole!!!)-(do not cut the lines- just disconnect the jacks) and close up the box. Someone also suggested leaving a note in the box instructing to leave disconnected!
1. With the ooma hub- whole house distribution (dial tone to all house jacks) connect the phone port on the back of the hub to the wall jack. This does not have to have a phone on it to do this. If you do want a phone, use a splitter at the phone port on the hub to add in a phone.
2. To use a scout with this set up (to get your instant 2nd line) you CAN'T just plug into a wall jack somewhere else in the house. You need to take your scout to your hub unit. Using a phone wire connect one end to the wall port of the hub and the other end to the wall port of the scout. Then plug your phone into the phone port of the scout. This is your second line phone.
If you need more than one phone, use a base unit phone here with satellite phones elsewhere in the house.
3. If you want your numbers to ring independently of each other, use your settings in preferences to add a personal device and set up one of your 2 numbers to this. Your scout will pick up separate messages that are assigned to the second line and the hub will pick up messages from the primary phone.
If you want all phones to ring with both numbers then let them share with no personal device set up. Then the hub and the scout will all have the same messages.
It took me a while but now the 3 rooms that didn't have the dial tone do now, and I have the 2nd line on the scout!!
Hooray 
After disconnecting the jacks outside your house at the box on your house- (not high on the telephone pole!!!)-(do not cut the lines- just disconnect the jacks) and close up the box. Someone also suggested leaving a note in the box instructing to leave disconnected!
1. With the ooma hub- whole house distribution (dial tone to all house jacks) connect the phone port on the back of the hub to the wall jack. This does not have to have a phone on it to do this. If you do want a phone, use a splitter at the phone port on the hub to add in a phone.
2. To use a scout with this set up (to get your instant 2nd line) you CAN'T just plug into a wall jack somewhere else in the house. You need to take your scout to your hub unit. Using a phone wire connect one end to the wall port of the hub and the other end to the wall port of the scout. Then plug your phone into the phone port of the scout. This is your second line phone.
If you need more than one phone, use a base unit phone here with satellite phones elsewhere in the house.
3. If you want your numbers to ring independently of each other, use your settings in preferences to add a personal device and set up one of your 2 numbers to this. Your scout will pick up separate messages that are assigned to the second line and the hub will pick up messages from the primary phone.
If you want all phones to ring with both numbers then let them share with no personal device set up. Then the hub and the scout will all have the same messages.
It took me a while but now the 3 rooms that didn't have the dial tone do now, and I have the 2nd line on the scout!!
Hooray Ooma hub and scout
basic subscriber
North Jersey
basic subscriber
North Jersey
What's wrong. Tried again and the call went right to voice mail again!!!!????
