Can't get Ooma to work

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mcperez54
Posts: 3
Joined: Wed Feb 18, 2009 7:50 pm

Can't get Ooma to work

Post by mcperez54 » Wed Feb 18, 2009 8:04 pm

Followed directions as described in start-up guide and I'm stuck with solid red 1/2 buttons and solid red play/forward buttons. I've double checked the connections, rebooted the system, etc. I have Internet access. Nothing gets me past this step.

The equipment I'm dealing with is a Comcast cable modem and a Netgear wireless router.

Any suggestions?

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Can't get Ooma to work

Post by murphy » Wed Feb 18, 2009 8:09 pm

You need to tell us how you hooked it up. If the ooma hub is connected to the cable modem, it is required that you power cycle the cable modem.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

mcperez54
Posts: 3
Joined: Wed Feb 18, 2009 7:50 pm

Re: Can't get Ooma to work

Post by mcperez54 » Fri Feb 20, 2009 2:05 pm

Not sure what you mean by power cycle, but it goes modem, ooma, Netgear router.

When I activated my hub, I indicated that I wanted to keep my existing phone number, which I am now told was not the right thing to do, that cable telephone subscribers need to first establish a temporary number and then port their number later.

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Can't get Ooma to work

Post by murphy » Fri Feb 20, 2009 2:16 pm

Power cycle means turn the cable modem off, wait 15 seconds, then turn the cable modem back on.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

mcperez54
Posts: 3
Joined: Wed Feb 18, 2009 7:50 pm

Re: Can't get Ooma to work

Post by mcperez54 » Fri Feb 20, 2009 2:24 pm

Yes. I did power cycle the modem.

I also got a new number assigned and will try it that way.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Can't get Ooma to work

Post by WayneDsr » Fri Feb 20, 2009 4:15 pm

Do you have a BLUE ooma light, or red?

Wayne

jsuchman
Posts: 6
Joined: Wed Mar 11, 2009 6:07 pm

Re: Can't get Ooma to work

Post by jsuchman » Wed Mar 11, 2009 6:21 pm

I am having the same problem. I was able to get the > and >>| lights to turn off by plugging a phone cord from a phone jack to the wall port.
However, I still have the red 1 and 2 buttons. The ooma tab is also flashing red. When I run http://setup.ooma.com I get the following information:

Your ooma Network is Registering, please wait...

Internet: Connected
Ooma Core: Registering, please wait...

Phone Line: Connected

Ooma Services

Phone Setup: We are waiting for your phone line to be configured for the ooma network
Second Line: Enabled

Voice Mail: Enabled


I have made sure that all of the necessary ports are open in the firewall.


Any help would be greatly appreciated.

Thank you,

John S.

dlong
Posts: 100
Joined: Fri Feb 27, 2009 12:52 pm
Location: Sometime a while back, a caveman used it

Re: Can't get Ooma to work

Post by dlong » Wed Mar 11, 2009 7:00 pm

jsuchman, sounds as though it is trying to connect to ooma. Try putting the ooma hub after the modem like this:

MODEM --> OOMA HUB --> ROUTER-->

Did you activate it online?

jsuchman
Posts: 6
Joined: Wed Mar 11, 2009 6:07 pm

Re: Can't get Ooma to work

Post by jsuchman » Wed Mar 11, 2009 7:03 pm

Yes, I activated the hub first, just like the manual states.

My configuration is just as you suggested.

MODEM --> OOMA HUB --> ROUTER-->

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Can't get Ooma to work

Post by WayneDsr » Wed Mar 11, 2009 7:19 pm

With ooma connected as you do, can you get on the internet with a pc?
Have you reset (power cycled) each piece of equipment?
Modem first, wait for it to connect, ooma, router.

Also, you may try connecting ooma to the router like a pc and see if that makes a difference.

Wayne

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