Need extra help installing your Ooma Hub or Telo system? Let us know.
#50953 by nilesf
Sun Mar 21, 2010 6:46 am
How does one tell what firmware version is on the Ooma Telo? I see a revsion number 1.33170 and 1.33190 on the handset. Is that the firmware and are they posted as .3x (without the first digit)? Also how does one update the firmware? If it automatic and does not update how does one force the update?


Thank you,
Niles
#50954 by fthomasson
Sun Mar 21, 2010 7:01 am
With your computer plugged in to the home port on the Telo, go to setup.ooma.com. Go to "status". The firmware version for your Telo is at the top of the page. You do not have to do anything to get latest version. Ooma pushes it out at night. I believe it may take several days to get it to everyone.
#50964 by murphy
Sun Mar 21, 2010 10:30 am
nilesf wrote:Okay I stil have the old firmware. 1.33170. The latest is 1.35170. Is there a way to force the update?



Thank you,
Niles

You can not force an update. It will update when your serial number is scheduled to be updated.
#50973 by murphy
Sun Mar 21, 2010 1:37 pm
nilesf wrote:Handset reads 1.33190 Ooma Telo read 1.33170. Should they be the same? So the update does not happen for everyone at the same time? That sucks.


Thanks,
Niles

Check the numbers again. The display on the handset is driven directly from the Telo base.

It is physically impossible to update all of the Telos at the same time. That would require an enormous amount of bandwidth.
#50975 by nilesf
Sun Mar 21, 2010 1:40 pm
More than nine days to update everyone? Yes I guess it makes sense to asume that Ooma does not have enough bandwidth to roll out updates for everyone. But when do you think one could expect everyone to be complete?


Thank you,
Niles
#51023 by murphy
Mon Mar 22, 2010 11:57 am
stubeeef wrote:My handset says version (nothing says firmware) 32829. I don't see anything mentioning firmware or with a 1. preceding a number.

Connect to http://setup.ooma.com
Click on Status in the left column.
It's at the top of the page.

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