Problem: In my last call with support, they had me run speed/jitter tests. One problem was found. My upload speed is only .29MB/s and Ooma needs .385MB/s. I find the upload speed requirement troubling for a number of reasons:
(i) It is not prominently indicated anywhere in Ooma's marketing materials. The only requirement indicated is to have a broadband connection.
(ii) The Ooma worked fine for 4 months. I have contacted the ISP, Telmex Cable Internet in Peru and asked about a reduction in speed and they deny it. Not sure who to believe on this one. I asked them to reset my connection but the upload speed continues below .384Mbs.
(iii) Vonage, which I passed on buying to get the Ooma instead, only requires 90Kps upload speed. My expats friends who use Vonage report no problems.
*Is the upload speed to blame for my Ooma not working?
*If so, can I configure the settings for it to operate even with the low upload speed?
I'm open to any help out there.
Jitter: you --> server: 1.5 ms
Jitter: server --> you: 4.9 ms
Packet loss: you --> server: 1.0 %
Packet loss: server --> you: 3.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 3.6
Speed test statistics
Download speed: 826616 bps
Upload speed: 239552 bps
Download quality of service: 75 %
Upload quality of service: 35 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 138 ms
Average download pause: 12 ms
Minimum round trip time to server: 158 ms
Average round trip time to server: 161 ms
Estimated download bandwidth: 3200000bps
Route concurrency: 3.871205
Download TCP forced idle: 0 %
Maximum route speed: 3318224bps