It sounds line you had some pretty competent people doing the cable VOIP install that included feeding your alarm system from the orange/white pair and a new jack. That is very good news because their work is just what you needed for your ooma to function properly and ooma doesn't provide onsite technicians. It would not hurt to check out your NIB to see if the plugs that connect the house wiring to the telco central office have been disconnected - but make sure you don't mess with any of the actual wiring unless you are really sure of what you are doing.exp_ops wrote:I currently have an Ooma Hub, with dialtone working to all the jacks in addition to my home alarm.
The reason for the post is I want to make sure it is hooked up correctly. Prior to Ooma I had digital voice service through my cable provider, at the time of install the dial tone to the alarm did not work. Cable company came out and fixed this by bringing out a another jack that was off the orange/white pair of my cabling. I plugged into this with my old VOIP cable phone(now Ooma) and everything works OK I'm assuming they also did some work at the breakout box in my house to support everything?
I assume that the cable guys disconnected everything properly, but do I need to double check their work at the NIB box outside? If not disconnected, and I disconnect should I expect everything to work OK?
Best and thanks,
Have you done some alarm tests with your monitoring company to verify that the cable folks got it right? If so, then you should be all set. Welcome to ooma and feel free to reply with any other questions.