Need extra help installing your Ooma Hub or Telo system? Let us know.
#47412 by max232
Tue Feb 16, 2010 6:59 pm
I have just installed the ooma telo. I have 20 mbps internet service via cable.

I can make and receive calls. But no one can hear me. I can hear them fine. I am using a Panasonic wireless Dect set up. I am fairly tech savy but completely stumped. Any ideas?
#47428 by Leeway
Tue Feb 16, 2010 7:50 pm
max232 wrote:I have just installed the ooma telo. I have 20 mbps internet service via cable.

I can make and receive calls. But no one can hear me. I can hear them fine. I am using a Panasonic wireless Dect set up. I am fairly tech savy but completely stumped. Any ideas?



As always, my first thought is to reboot the Telo. A reboot can do wonders.

Donna
#47560 by max232
Wed Feb 17, 2010 6:46 pm
amoney wrote:Just so we have a bigger picture...

landline integrated or not?

ooma before or after the router?

try a different phone?


Integrated cable modem and router (after router). No landline integrated. Tried a different phone...same issue.

New development: Now a person on the receiving end of an ooma call can hear me for about 10 seconds...then they can't. I can still hear them the whole time.
#47567 by amoney
Wed Feb 17, 2010 7:59 pm
max232 wrote:
amoney wrote:Just so we have a bigger picture...

landline integrated or not?

ooma before or after the router?

try a different phone?


Integrated cable modem and router (after router). No landline integrated. Tried a different phone...same issue.

New development: Now a person on the receiving end of an ooma call can hear me for about 10 seconds...then they can't. I can still hear them the whole time.


What kind of modem/router.

Check to see if it has additional firewall features, it may be blocking ports? If so people have reported as simple as a reset can resolve issues.

Known issues with Motorola gateway and 2Wire gateway.
#47729 by sfhub
Thu Feb 18, 2010 8:37 pm
If you haven't tried already, place Ooma in front of your router. See if that makes a difference. That will tell you whether the firewall is an issue or not.
#47735 by max232
Thu Feb 18, 2010 9:20 pm
amoney wrote:
max232 wrote:
amoney wrote:Just so we have a bigger picture...

landline integrated or not?

ooma before or after the router?

try a different phone?


Integrated cable modem and router (after router). No landline integrated. Tried a different phone...same issue.

New development: Now a person on the receiving end of an ooma call can hear me for about 10 seconds...then they can't. I can still hear them the whole time.


What kind of modem/router.

Check to see if it has additional firewall features, it may be blocking ports? If so people have reported as simple as a reset can resolve issues.

Known issues with Motorola gateway and 2Wire gateway.


It's a Netgear wireless modem gateway CG814GCMR
#50905 by fthomasson
Sat Mar 20, 2010 1:07 pm
I have the same Integrated modem/router (CG814GCMR) with the Telo connected to router (Option-2B) and the computer to the home network port. I am now using a Uniden DECT 6.0 1560 phone system. It works well.But, I also have used a Panasonic 5.8 GHz phone. It also worked well. Have you enabled 10 digit dialing? I had a similar problem before I enabled 10 digit dialing. My wife doesn't like having to dial 10 digits for local calls but 7 digits causes problems.

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