Leaving phone company after port process.

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Posts: 13
Joined: Tue Jan 13, 2009 12:47 pm

Leaving phone company after port process.

Post by bdot » Mon Feb 09, 2009 3:02 pm

Last week I got an e-mail stating that my phone number has been ported. I now need to cancel my service with the phone company.
I no longer have dial tone and have unplugged the cord from the phone jack and I still can receive calls.
When I call the phone company, they tell me they still have the number and have not received anything to move the number to someone else. Yet Ooma states they have the number.

So, if I cancel the phone service and tell them that the number isn't being ported to Ooma, will I lose my phone number because the phone company won't drop my account while they have the number?

Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Leaving phone company after port process.

Post by murphy » Mon Feb 09, 2009 3:11 pm

You should not have to cancel your old phone service. When I ported my number from Verizon to Vonage many years ago, the Verizon account was automatically terminated when the port was complete. I never told them anything. There was only one number on my Verizon account. If there is more than one number on the account, it depends on whether you ported the main number or a secondary number.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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