No Outgoing Calls

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NYCBlue
Posts: 1
Joined: Fri Feb 12, 2010 11:57 pm

No Outgoing Calls

Post by NYCBlue » Sat Feb 13, 2010 12:03 am

Hi,

I search the forum and am still a little unsure? I tried to setup my ooma and everything seems to be ok, but I just can't get any incoming calls. During setup I did check off that I want to port over my existing phone #. Does that have anything to do with me not receiving and calls with the phone # that ooma provided??

I have Verizon dsl and the number I will be porting over is from vonage. Any help would be much appreciated.

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: No Outgoing Calls

Post by murphy » Sat Feb 13, 2010 4:37 am

You are only going to receive phone calls on the temporary number if you tell your potential callers what that number is.
Until the port is complete you need to keep a phone connected to the Vonage adapter.

You could go into your Vonage account and forward your Vonage number to the new temporary number. Unfortunately there has been at least one report that having your Vonage number forwarded can prevent the port from going through.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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