Fax Help

Need extra help installing your Ooma Hub or Telo system? Let us know.
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garys
Posts: 6
Joined: Sun Jan 17, 2010 3:47 pm

Fax Help

Post by garys » Fri Jan 29, 2010 8:35 am

I have an Ooma telo and a HP 6310 fax. I can send faxes but I cannot recieve them. I have read these forums and entered the suggested settings ones and still cannot recieve. These are the settings I have done

Baud 9600
ECM Off
Fax rings to P/U 2
Enabled fax in My Ooma

Do I need to try to enter *99 as my phone number in fax machine as I do to send? I have it set to 1(000)000-0000, 1 area code and phone number.

Fax/Phone is hooked up thru a splitter.

Any help would be very much appreciated.

Gary

murphy
Posts: 7166
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Fax Help

Post by murphy » Fri Jan 29, 2010 8:39 am

Log into my.ooma and go to preferences phone numbers.
Click on your phone number and check the fax box.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

garys
Posts: 6
Joined: Sun Jan 17, 2010 3:47 pm

Re: Fax Help

Post by garys » Fri Jan 29, 2010 9:03 am

I have checked fax enabled box in my.ooma

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