Need extra help installing your Ooma Hub or Telo system? Let us know.
#44196 by fherbst
Thu Jan 28, 2010 7:49 am
Groundhound,

I am having the same issue with the left to right flashing blue lights since 7:00 last night. My Ooma setup says Device Status - Rev: 1.33326 and also says Internet: Detecting...

So Rev 1.33326 means my Ooma is updated, correct?

Does that mean the flashing lights indicate searching for the internet?

Any idea why it cannot detect the internet.
My setup is DSL modem to Telo to Router. Internet works thru the router on my PCs.

Thanks
#44197 by jrouss
Thu Jan 28, 2010 7:56 am
So your telling me I should disconnect the phone line? If so then how to my phones connect to this system?

John
#44198 by Groundhound
Thu Jan 28, 2010 7:57 am
jrouss wrote:So your telling me I should disconnect the phone line? If so then how to my phones connect to this system?

John

Phones connect via the Telo's phone port, not the wall port. The wall port has no function other than landline integration.
Last edited by Groundhound on Thu Jan 28, 2010 8:03 am, edited 1 time in total.
#44199 by Groundhound
Thu Jan 28, 2010 7:59 am
fherbst wrote:Groundhound,

I am having the same issue with the left to right flashing blue lights since 7:00 last night. My Ooma setup says Device Status - Rev: 1.33326 and also says Internet: Detecting...

So Rev 1.33326 means my Ooma is updated, correct?

Does that mean the flashing lights indicate searching for the internet?

Any idea why it cannot detect the internet.
My setup is DSL modem to Telo to Router. Internet works thru the router on my PCs.

Thanks

Try placing the Telo behind your router. Telo modem port connected to a router LAN port. Reboot router then Telo.
#44201 by jrouss
Thu Jan 28, 2010 8:17 am
Here is what I have done and tried

First I tried the telo behind the router, with no power down of the router or modem. This never got me the solid blue light.

Next I tried the modem straight to the Telo units "to the internet port" . I powered down the modem and the telo unit. I then powered up modem fully. Next I powered on the Telo unit. FYI, I have always had the plug into the wall.

Then I tried everything over only in the first step I added the telo unit to the DMZ.

With many retries and reboots between.

I am at a loss as to why this has become so challenging. I do notice that the modem LAN light is amber and not blue but, I have no explanaton as to why and I am having no difficulty connecting to the internet from behind the telo unit.
#44208 by fherbst
Thu Jan 28, 2010 8:55 am
Groundhound,

I tried that and same results.

Does my version 1.33326 mean my Telo is updated to the latest?
#44225 by Groundhound
Thu Jan 28, 2010 9:58 am
fherbst wrote:Groundhound,

I tried that and same results.

Does my version 1.33326 mean my Telo is updated to the latest?

That number would indicate a recent version, but I'm not familiar with it. Are you certain that is what is shown at the top of your Status page?
#44231 by Sunlover
Thu Jan 28, 2010 10:13 am
I am having the same issue with the 4 flashing blue lights at the bottom since YESTERDAY, :cry: . :x :? :!: I normally don't have many issues with figuring out computer problems, but evidently this is not my problem. I have tried contacting CS via phone which was no help at all, they are advancing me to an engineer, I didn't have any problems installing Magic Jack event ran all of my home phones from it but wanted to have a local number and keep my computer in sleep when not used so I bought this OOMA Telo, I have tried various configurations and powering down and back up. My internet is working fine but not ooma, yes I registered it correctly with the code and got a new number my version is REV 1.33326 which according to this forum is the newest Rev.

I currently have the OOMA hooked up as Option 2A describes but have trued other configurations as CS requested.

Please help ASAP others seem to be having the same issue. OOMA to good to be true----Possibly, I have a time line to get this operational or it goes back to Best Buy.

Thanks,
David

Here is the data cut and pasted:
Device Status - Rev: 1.33326

Network
MODEM: Connected : [76.122.225.122]
HOME: Connected : [172.27.35.1]
Ooma Tunnel: Connected
Services
Telephony: Status unavailable !
DNS: 393 - Running
Web Server: 395 - Running
VPN: 765 - Running
Free: 219528

Home
Your ooma Network is Initializing, please wait...
Internet: Detecting...
Ooma Core: Detecting...
Phone Line: Detecting...
Ooma Services
Phone Setup: Your phone line is configured for the ooma network
Second Line: Enabled
Voice Mail: Enabled

Network Settings
Network Connection:
PPPoE Options
Username:
Password:
Service Name: (optional)
Static IP Options
IP Address: . . .
Netmask: . . .
DNS Server 1: . . .
DNS Server 2: . . .
Router Address: . . .
MODEM Port MAC Address
Automatic: 00:18:61:04:1E:A3
Use Built in: 00:18:61:04:1E:A3
Use Custom: :::::
HOME Port MAC Address
Built in: 00:18:61:04:1E:A2

Advanced Settings
Home Port
IP Address: . . .
Netmask: . . .
DHCP Configuration
Start Address: . . .
End Address: . . .
DMZ
DMZ Address: . . .
Quality Of Service (?)
Upstream Internet Speed (kbps): (0 to disable)
Downstream Internet Speed (kbps): (0 to disable)

Ports

HOME Link encap:Ethernet HWaddr 00:18:61:04:1E:A2
inet addr:172.27.35.1 Bcast:172.27.35.255 Mask:255.255.255.0
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:3522 errors:0 dropped:0 overruns:0 frame:0
TX packets:2971 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:647393 (632.2 KiB) TX bytes:780792 (762.4 KiB)
Interrupt:55
MODEM Link encap:Ethernet HWaddr 00:18:61:04:1E:A3
inet addr:76.122.225.122 Bcast:255.255.255.255 Mask:255.255.248.0
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:28666 errors:0 dropped:0 overruns:0 frame:0
TX packets:28603 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:4247512 (4.0 MiB) TX bytes:5760294 (5.4 MiB)
Interrupt:53
#44270 by jrouss
Thu Jan 28, 2010 1:21 pm
Mine is know working. It seems they got bombarded with activations so, their connection was very slow.

Thanks for all the replies and good luck for those that are still having issues.

John
#44390 by unland1
Fri Jan 29, 2010 8:56 am
I had the problem for about a day. I found out my internet would work but anything else would not. I contacted my ISP and had them check speeds in area. They did boost speeds in area and it started working. FYI : I ported and didn't get email when done. Called and they said has been done already you will need to unplug for about 10 min? and plug back in. It worked have had no problem since.

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