Need extra help installing your Ooma Hub or Telo system? Let us know.
#44973 by Zzrats
Tue Feb 02, 2010 1:21 pm
Same issue here. Row of blinking blue lights at bottom of Ooma Telo. For 12 hours+.

Tried configuration 2A and 2B --- neither one got the phone to work, or lights to quit flashing.

On iMac with fiberoptic internet, separate router, but no separate modem. Using a phone handset made by Panasonic.

Any help would be appreciated.
#44991 by amoney
Tue Feb 02, 2010 3:04 pm
Zzrats wrote:Same issue here. Row of blinking blue lights at bottom of Ooma Telo. For 12 hours+.

Tried configuration 2A and 2B --- neither one got the phone to work, or lights to quit flashing.

On iMac with fiberoptic internet, separate router, but no separate modem. Using a phone handset made by Panasonic.

Any help would be appreciated.


I am assuming you have DSL fiber optic which basicly has a "pair" (network cable) coming strieght from the Telco box outside to a disignated location in your house. Your router (please specify model) connected directly to this network connection and is configured to login to the DSL via PPoE.

If this is accurate, then setup 2A will not work unless you configure the PPoE login in your Ooma box at setup.ooma.com.

I would turn everything off and put everything back exactly how it was before connecting the Ooma and verify your computer can get out to the internet. Once that is done, use setup 2B ans connect your Ooma box to an available LAN (local area network) port on your router. Turn on the Ooma box. Then with your computer off connect your computer to the Ooma HOME port. Turn on your computer and see if you can get out to the internet, make sure your computer is not using wireless from your router. If your computer is getting internet connected to the HOME port of Ooma, thats good.

Next try setup.ooma.com and look around and see, you may want to try selecting use built in MAC id (not automatic - for some reason that can cause issues). If you can not get out to the internet, check to see in the Ooma setup page if it is getting an assigned IP address from your router (things should be set to DHCP, auto, etc.). Further more if things are not working, reconnect your computer to the router and restart for new IP address, login into your router (model again would be helpfull to follow along here), check to see if your router is set to assign DHCP (you could check this from the begining). If there is no DHCP running (things are set to static then your Ooma is not getting a valid IP address and is the cause of your issue).

I am not entirely familar with the terminal (command prompt) in apple where you can additionally ping your Ooma box connected to your router (see your Ooma assigned IP address from its setup page setup.ooma.com - previous paragraph). Or you can attempt to ping one of Ooma's server to check for any possible firewall issues in your router myxprov.ooma.com.

This obviously is not a everything check list, others will chim in for sure.

Ooma should draft a troubleshooting guide for users to check there basic home network connections, I understand that Ooma can not cover everyones routers, but simple network troubleshooting to check if the Ooma box has a working network connection would be a great initial guide for users with things not working out of the box. And it would help narrow down troubleshooting, saving time as well.

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