Problems with Set Up and Blue LIghts

Need extra help installing your Ooma Hub or Telo system? Let us know.
Ajaysara
Posts: 3
Joined: Wed Jan 27, 2010 7:20 pm

Re: Problems with Set Up and Blue LIghts

Post by Ajaysara » Thu Jan 28, 2010 4:54 am

DSL, not "dial-up". Doing the same "flashing blue left to right on bottom row" thing for over 12 hours! My router's firewall is off. :( :( :(

stavesacre03
Posts: 6
Joined: Wed Jan 27, 2010 7:35 pm

Re: Problems with Set Up and Blue LIghts

Post by stavesacre03 » Thu Jan 28, 2010 5:10 am

Last night I switched to comcast cable modem-> telo-> router. I still get internet access to my network (14mbps down, 4mbps up), but 12 hours later I still see the flashing blue lights at the bottom. I did power cycle everything as described. During registration I requested to keep using my current phone number instead of getting a temporary number and was instructed to plug into the phone wall plug, which I did. Although the ooma obviously hasn't "updated" properly I was still expecting to hear a dial tone by plugging into the wall plug, but I never have. Maybe that was an unrealistic expectation. Any help is appreciated. Thanks.

fherbst
Posts: 5
Joined: Thu Jan 28, 2010 4:52 am

Re: Problems with Set Up and Blue LIghts

Post by fherbst » Thu Jan 28, 2010 5:13 am

I too have the exact same issue. Got the Telo yesterday, now it is Thurs morning and blue lights are still flashing. Ooma setup says "Internet: Detecting...". CS tells me to wait. Not sure how it will update if it can't find the internet. I tried turning all devices off and back on (modem first, then router, then Telo), no change.

idex
Posts: 3
Joined: Wed Jan 27, 2010 10:05 pm

Re: Problems with Set Up and Blue LIghts

Post by idex » Thu Jan 28, 2010 7:49 am

Mine is still flashing (left to right) as of this morning. It is sitting behind my router so maybe I'll try it directly behind the modem when I get home tonight. I already added the port forwards to my router so that shouldn't be the issue.

cikei
Posts: 3
Joined: Wed Jan 27, 2010 9:03 pm

Re: Problems with Set Up and Blue LIghts

Post by cikei » Thu Jan 28, 2010 9:04 am

I have connected my Ooma directly to my cable modem. The lights have been flashing for over 12 hours now.

cikei
Posts: 3
Joined: Wed Jan 27, 2010 9:03 pm

Re: Problems with Set Up and Blue LIghts

Post by cikei » Thu Jan 28, 2010 9:15 am

To follow up on Aveamantium's question,

I am able to get Internet on my computer by connecting my OOMA to the modem via the Internet port, and to my router via the Home Network port. In other words, definitely getting data no problem, definitely able to do Google searches and browse web pages. However, bottom lights still flashing.

khmer007
Posts: 2
Joined: Thu Jan 28, 2010 9:35 am

Re: Problems with Set Up and Blue LIghts

Post by khmer007 » Thu Jan 28, 2010 9:43 am

I just got mine yesterday. I let it run overnight and still didn't get done. The rewind, stop, play, and fast forward lights are linking all night.

khmer007
Posts: 2
Joined: Thu Jan 28, 2010 9:35 am

Re: Problems with Set Up and Blue LIghts

Post by khmer007 » Thu Jan 28, 2010 9:48 am

Unbeleivable. I call the support number. The technician told me that there is company wide system maintenance is currently going on. During the middle of the day, there is system maintenance. I'm a new customer. This is not a very bad first impression. Who heard of a system maintenance in the middle of the day that would put you out of phone service. Hmmmm.

murphy
Posts: 7166
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Problems with Set Up and Blue LIghts

Post by murphy » Thu Jan 28, 2010 10:08 am

My phone service is working fine. It has not been taken down.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

User avatar
Aveamantium
Posts: 1352
Joined: Sat Jun 20, 2009 2:28 pm
Location: Loveland, Colorado

Re: Problems with Set Up and Blue LIghts

Post by Aveamantium » Thu Jan 28, 2010 10:16 am

murphy wrote:My phone service is working fine. It has not been taken down.
System maintenance for new registrations possibly?
Go AVS!

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