It should time-out of Auto Registration after a few minutes and display "Not SUB", after which you would need to repeat the reset to get back to Auto Registration mode. As murphy stated above, you must also place the Telo base into registration mode by holding down the Antenna symbol until it begins to blink rapidly - this must be done while the handset is in Auto Registration mode. The handset should then request your 4 digit PIN number.billc wrote:OK, tried that and now it's stuck in Auto Registration mode. Time to call support, thanks for your help.
Called support today and went back thru the same cycle again with "Dan". He appeared to be reading from a knowledge because every time I asked a question it took 30 seconds to a minute for him to respond. Told him I wanted an RMA to return the phone since I've gone thru all the reboot/factory reset items multiple. After much prodding I have a ticket number and will get the level 3 support team to call me in 24-48 hours to run their tests on the phone with me..... If they determine it's a defect they will then issue an RMA. I have now been without a second line that I paid for with my Premier subscription for 3 days! Based on other posts on this forum it appears the handsets have issues, including getting locked in Auto Registration mode. If you haven't purchased a handset yet, you may want to wait until they work out the bugs!