Ooma kicking Computer off

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AZdevil
Posts: 9
Joined: Tue Jan 12, 2010 3:50 pm

Ooma kicking Computer off

Post by AZdevil » Fri Jan 15, 2010 1:11 pm

I have the Ooma Telo and a laptop that access a work server via VPN.

Both work fine independently however, it seems that when I am on a call that my laptop kicks kicked off the VPN network? Any idea or fixed on this issue?

Linksys Cable modem >>>>>Netgear RP614 wired router>>>>>>>>One LAP port wired to Ooma another LAN port wired to laptop.


Thanks

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caseybea
Posts: 196
Joined: Wed Jan 06, 2010 9:52 am

Re: Ooma kicking Computer off

Post by caseybea » Fri Jan 15, 2010 1:36 pm

The Ooma device will use a fair chunk of your upload bandwidth, and yeah, that would possibly knock down your VPN connection.

With your setup, you would need to investigate whether or not your Netgear router has "quality of service" or not. With QoS, you have quite a bit of control over the priortization of network traffic, and can fiddle with priorities until things work just the way you like.
Ooma Hub customer since January 2010
Telo2 upgrade (hub retired) October 2016
Service Level: Core

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Ooma kicking Computer off

Post by amoney » Fri Jan 15, 2010 1:50 pm

Yes, because a VPN tunnel is encrypted and requires more bandwidth to sustain the connection, if the VPN connection gets interrupted, you will loose your work connection.

I would recommend trying the Ooma behind your router and see if call quality is acceptable with no QOS.
Comcast > Telo > WRT54G

AZdevil
Posts: 9
Joined: Tue Jan 12, 2010 3:50 pm

Re: Ooma kicking Computer off

Post by AZdevil » Fri Jan 15, 2010 2:23 pm

I would recommend trying the Ooma behind your router and see if call quality is acceptable with no QOS.
I thought I already had it setup that way? Modem>>>router>>>telo

I may have to try a new router with QoS. Good advice from stores is so hard to come by. Guy told me that QoS does not really do that much as there is little competition for ports and bandwidth.....

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