I am trying to call home right now, and the calls go straight to voicemail, and they do not show up in the call log. If I leave a VM, it does show up and I can hear it back.
Is this a normal part of the porting process? I haven't gotten any other e-mails that the porting is complete, but before I go into a weekend without a workable phone and no way to contact support, I wanted to find out if I was going to have an issue.
I should mention that after completing my setup, I set my landline to forward calls to my temporary number with Ooma. I was under the impression that this would go away when the number was ported, since my forwarding was with AT&T. Also, when I try to call my temporary Ooma number directly, I get a "number disconnected" message.
The old phone company disconnects your old line first.
Later in the day Ooma activates your number on their system.
It is not an instantaneous switchover.
If memory serves, mine took 6 hours.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Number Port: ordered 12/14/09; completed 01/07/10.
Hardware: one Hub, one Scout, one Telo.
Service Level: Annual Premier.
Shortly after I rebooted it, I got an e-mail from Ooma letting me know the port was complete, and that I should reboot my unit to get it to pick up the new settings!