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#42001 by curtl
Fri Jan 15, 2010 9:28 am
Ok, I got an e-mail awhile ago that my account phone number had changed from my temp number to my old landline number.

I am trying to call home right now, and the calls go straight to voicemail, and they do not show up in the call log. If I leave a VM, it does show up and I can hear it back.

Is this a normal part of the porting process? I haven't gotten any other e-mails that the porting is complete, but before I go into a weekend without a workable phone and no way to contact support, I wanted to find out if I was going to have an issue.

I should mention that after completing my setup, I set my landline to forward calls to my temporary number with Ooma. I was under the impression that this would go away when the number was ported, since my forwarding was with AT&T. Also, when I try to call my temporary Ooma number directly, I get a "number disconnected" message.

Thanks!
#42006 by murphy
Fri Jan 15, 2010 10:16 am
If your port is being done today, it is normal to have no phone service for several hours.
The old phone company disconnects your old line first.
Later in the day Ooma activates your number on their system.
It is not an instantaneous switchover.

If memory serves, mine took 6 hours.

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