Need extra help installing your Ooma Hub or Telo system? Let us know.
#43736 by maku
Mon Jan 25, 2010 12:52 pm
ntoy wrote:Hello maku,

Your Ooma is configured for Landline service. The log file shows that your hub is not detecting your landline(regular dialtone).

Check to make sure your phoneline is active & plugged into the "wall" port on the hub. Can also plug the phone directly into your physical wall jack to see if you get a regular dialtone.



I do not have a land line but am transferring over from another VOIP provider, still do i need to follow the same steps?
#43737 by ggilman
Mon Jan 25, 2010 12:54 pm
If you don't have a landline to plug in, you need to call customer service so they can fix your account.

With landline integration, local calls & emergency services are made via your landline, with the ooma being used for long distance. There was an option when you activated asking if you had a landline or not. Either you made the wrong choice when asked or you've changed your setup since then.

Either way, a quick call to support should fix your problem.

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