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#40630 by AZGuyJoe
Thu Jan 07, 2010 9:03 am
I have two ooma phone numbers.
Number 1 is connected from the hub to a fax (this is the number I use when I sign in here).
Number 2 is connected to a scout and is used for a voice line.
Number 1 is "shared"
Number 2 is associated with the scout.

If I call Number 2, it doesn't show up on the online call log.
If I leave a voice mail message for Number 2, the scout blinks and I can get the message from either the phone connected to the scout or from the scout itself. However, I can't get the message online or from the hub.

Since Number 1 would never get a voicemail (used exclusively for fax) this isn't very useful.
I suspect the problem is that Number 2 is associated with the scout. This is how I was told to hook it up to take care of my fax and voice lines.
To do what I would like (call log and VM for Number 2) should I:

Make Number 2 shared? If so, will that affect calls coming in for the fax?
Switch the lines and have Number 1 on the scout and Number 2 on the hub?
Something else?

Thanks.
#40634 by murphy
Thu Jan 07, 2010 9:08 am
If phone number 2 is assigned to a scout, you log into my.ooma using that phone number to get to it's logs and voice mail.
You assigned the password for the second number when you created the personal device.
#40640 by AZGuyJoe
Thu Jan 07, 2010 9:31 am
OK, so now I just feel stupid.
The tech support person led me to believe that I'd always sign in with Number 1; apparently I misunderstood.
All is well - thanks for the quick response.

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