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#39298 by curtl
Wed Dec 30, 2009 4:46 pm
I saw references to mail in the porting form during the ordering process, but at the end, I saw no mention of a need to do that.

I got the copy of the form I consented to online via e-mail after I was finished. Do I need to print that out and mail it? Can I fax it instead?

Thanks!
#39309 by amoney
Wed Dec 30, 2009 5:02 pm
I just did the porting and had the same thoughts.

I did not send anything in, perhaps in the past it was the case, but the process that you and I just did, seemed to be very offical with the necessary electronic documentation. Note as long as you filled it out correctly, for example my landline was in my wifes name but Ooma was in mine.

The Port went off exactly as Ooma said it would, when the landline was turned off it took 2 hours before the Ooma device got updated with the PORT.

I think you should be fine. I know its alittle nerve racking wanting everyhting to go well.
#39508 by cruzitude
Thu Dec 31, 2009 11:55 am
curtl wrote:So, how long after completing the process online until I hear from them (presumably via e-mail)?

No need to mail anything in, its done online. I received an e-mail within 2 days with a target date for the porting. A few days later I received another e-mail confirming that the porting date was set for yesterday. Lo and behold, it happened without a hitch and my home number now rings through my Hub!
#39651 by The Talker
Fri Jan 01, 2010 4:44 am
curtl wrote:I got an e-mail just a few minutes ago, so yeah, appears to be all going well.


Oh man..... I submitted my stuff on 29 Dec and have not heard anything except for the do not reply auto reply system generated response.
#39663 by amoney
Fri Jan 01, 2010 8:11 am
Rene wrote:
curtl wrote:I got an e-mail just a few minutes ago, so yeah, appears to be all going well.


Oh man..... I submitted my stuff on 29 Dec and have not heard anything except for the do not reply auto reply system generated response.


I would say contact CS on Monday if you have not recieved a email reply.
#39664 by The Talker
Fri Jan 01, 2010 8:19 am
I better start calling early in the day. I would like to try to get the Lifetime Premier offer as well.
I think they will have a busy customer service day on 4 January Monday as many happy holiday gift recipient folks will be calling in with their installing system woes.
#39679 by Potts
Fri Jan 01, 2010 9:36 am
I filled out the LOA, and sent it back along with a copy of my last phone bill. I used both fax and email to do so. porting is a nail biter, I feel everthing is moving along nicely.

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