My configuration is Comcast modem -> Netgear router -> Dlink router -> Ooma. I configured the Ooma with a static IP and all Services show as Connected or Enabled EXCEPT for "Phone Line" which shows as Disconnected.
I can make outgoing calls fine (and the correct phone # shows on caller ID), however I am unable to receive any calls. Whenever I try to call my number I get "Your call can not be completed as dialed".
ALL the lights on my Ooma are blue EXCEPT for the Play button which is red. Don't know if this is to be expected? I tried the brightness adjustment and I get 1. NO lights EXCEPT the red Play button, 2. ALL lights faint blue EXCEPT the red Play button or 3. ALL light bright blue EXCEPT the red Play button.
I tried plugging a phone directly into the PHONE port and I can make calls but not receive calls. I tried plugging the phone into the WALL port and I can NOT make or receive calls.
Any help would be greatly appreciated.
Did you connect a phone cord from your old VoIP adapter to the Ooma Wall port?tecbox77 wrote:I figured the red Play button was the introductory message from Ooma. I called and set up the voice mailbox which got rid of the red Play button, but I still can't receive calls?
The old VoIP box is powered up with NO network connections since these are going to the Ooma device now. I connected a phone cord from a phone port on the old VoIP box to the WALL port on the Ooma. Still no incoming calls ?? Is this what you were suggesting ?
This makes more sense and was actually the very question that I asked Ooma technical support prior to setting up the Ooma. Technical support said that I could completely eliminate the old VoIP and strictly use the Ooma. I asked if I had to wait for the number to be ported prior to removing the old VoIP box and they said no.Groundhound wrote:You elected to integrate your landline (VoIP type), which means you must connect that working landline to your Ooma device's wall port to receive calls. Your old VoIP line can't work if you don't have its adapter connected to the Internet. If you want to not use integration you will need to call customer support and have them remove integration and issue you an Ooma number. You can later port your old VoIP number over to Ooma to replace the temporary Ooma number if you desire.
I'm not at home to test it right now, but are you saying that I'll need to keep the old VoIP box in place until the number is ported over? So would the setup be:
Modem -> Netgear router -> Dlink router -> Old VoIP -> Ooma
with the network connections to the Old VoIP and the Ooma only connected to the old VoIP box via the WALL port ? If this is the case, would it even make sense to have the Ooma in the loop until the number is ported over?
I apologize, guess in all the frustration in trying to get the Ooma to work, I inadvertenly put "NO outgoing calls" for the thread title when it should have stated "NO incoming calls". Title to the thread was wrong, but my description in the thread was correct, I can NOT get INCOMING calls. I have since corrected the thread title for the posts I could edit.oldanbo wrote:two routers and two voip boxes
sounds like a port problem(conflict) to my simple mind.
can you make calls with phone plugged into non ooma voip box?
Sorry if you already stated that.
Thanks so much for all your help so far!
Oldanbo questioned the use of two routers in your setup, and I also wonder why you would use two - hopefully you only have one acting as a router and the other as a switch?
I have two routers due to the fact that one is a standard router (Netgear) and the other is wireless (Dlink DIR-655). Both are acting as a router right now because Dlink has the AccessPoint (AP) functionality hidden in their GUI. Apparently, Dlink didn't intend the DIR-655 to serve as an AP, but several Dlink forum posts describe configuring the "hidden" AP functionality. I plan to convert it over to an AP.
Thank you so much Groundhound for all your help. I'll update the post with my results.