Woke up this am and found my ooma unresponsive. Only the 1 & 2 lights are lit - everything else is dark and I don't have any dial tone.
I've tried unplugging it and letting it sit, but same thing when I turn it back on.
1. Unplug your modem and Ooma Hub. Wait 30 seconds. Plug in the Ooma hub. Wait 30 seconds. Plug in the modem.
2. Same as above, but when you plug in your Ooma hub, hold down the Ooma tab on the hub.
be bricked since 12/24.
The only lights on the face of the device are the 1 & 2 lights. Everything
else is dark. On the rear, I only have a link light on the two network
ports, no activity lights. My internet service is operating normally (cable
modem -> router -> ooma). All other computers are able to surf the web. I
am an IT support person myself, so I am aware of how these things should
work and have run through the basic troubleshooting steps - the device
I am also unable to obtain an IP through the Home network port. It simply
gives me the 169.x.x.x self assigned IP
Anyone have any ideas how to revive it? I've contacted support, but they told me it would be 24-48hrs before someone got back to me.
- Dennis P
- Ooma Moderator
- Posts: 1858
- Joined: Fri Apr 25, 2008 9:09 am
- Location: Palo Alto, CA
The logs for your device show that it was upgraded successfully on 12/23. The last logs I see are on 12/27. Sometimes the box may have problems booting with a flakey network cable. Try swapping the cable and/or the router/switch port the Telo is connected to.
Thanks for replying!
It gets stuck with just the 1 & 2 lights turned on.
I have swapped the network cable and port on the router that it is plugged into with a known cable and port that is working. Same outcome.
I was able to get it online last night (27th), but when I woke up this morning it was dead again. I wiggling on the network cables in the ports had something to do with it coming alive for a little while. I'm not exactly sure.
Did you ever get your Telo running again?
Try connecting a corded phone connected directly to the Phone port of the Ooma Telo and listen for Ooma dial tone.MJE wrote:I am having the same problem... stuck in boot-up with just blue 1 and 2 lit up. On the phone with Ooma customer support and they don't know either. They are guessing something between a permanent corruption of the hardware (which means i have to buy a new Telo) to just let it sit and it may fix itself overnight.
Did you ever get your Telo running again?
Press the Light button, top row, center position on the face of the Ooma Telo and see if other symbols light up.
Temporarily connect the Ooma Telo using a network cable from the Ooma Telo Internet port, directly to the Modem. Reboot the Modem, when the Modem is done booting, reboot the Ooma Telo. Listen for the Ooma Telo Dial tone.
Connect a network cable, connected from the Ooma Telo Home port to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer. Reboot the computer. With the Ooma Telo booted as far as it will go, try typing http://172.27.35.1 in the computer browser window. The Ooma Setup pages should open.
Click on Internet at left side. Behind Connection Type: select Automatic.
Go down to INTERNET Port MAC Address:
Change from Automatic to Use Built In. Click on Update Device. Reboot your Modem, when the Modem is done rebooting, reboot your Ooma Telo or Router (whichever is next in line), when that device is done rebooting, than reboot the next device in line.
If your Ooma Telo still doesn't fully boot, let it boot as far as it will boot. Try typing http://www.google.com in your computer browser window, with the computer still connected with a network cable from the Ooma Telo Home port to the wired LAN port of the computer. If you can access the Internet (see the Google page), sometimes Ooma can start things from their end. You have to call Ooma Customer Service to have them see if they can start the Ooma Telo service from their end, if you can access the Internet through the Ooma Telo Home port.
The Ooma Telo has a one year warranty period. If your Ooma Telo is with the one year warranty period, Ooma will send you replacement unit postage prepaid and will also send a prepaid shipping label to send the defective Ooma Telo back.
Also if you purchased your Ooma Telo with a credit card, sometimes the credit card company extends a purchased item's warranty for up to two years. It's worth checking, if these conditions apply to you.
Thanks for all the suggestions... unfortunately after going through the entire list, I still have a Telo that just has the blue "1 & 2" lit with no dial-tone being offered anywhere.
I am going to let it sit overnight and see if anything changes like the CS rep suggested... but i doubt anything will be different in the morning. That means i am heading to a store tomorrow to buy anohter unit.
Pisses me off that the hardware would just die like that (especially since it is only 3 months out of warranty) but I am still paying less than i would be with AT&T. While I am a little frustrated with Ooma right now.... I still have a deep burning hatred for AT&T!!