New Telo base not working properly

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davehill
Posts: 1
Joined: Thu Dec 24, 2009 1:52 pm

New Telo base not working properly

Post by davehill » Thu Dec 24, 2009 2:06 pm

I'm a new owner of the Telo style base. I connected several days ago and it worked perfectly. Yesterday it began doing the following:

-If someone calls me, the phone rings & I see their caller ID, but we can't hear each other.
-If I call out, I hear their phone ring once for 1/4 second or so and then silence. Their phone rings & they see my ID but when they answer they can't hear me & I'm still hearing silence.

My Ooma is hooked up between my cable modem & my router & has been since I installed it. I have reset the modem & Ooma several times with no result. My Internet connection has been working all along.

Any idea what's happening?

User avatar
bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: New Telo base not working properly

Post by bw1 » Fri Jan 08, 2010 9:20 pm

Do you have an integrated landline?

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