My Ooma is set up like this moden> airport extreme (APE)> Ooma which works. I have kids that always watch movies on the web and when they do this the phone quality is not the best. I want to set the Ooma between the moden and the APE. I have been walked through changing the setting by going to setup.ooma.com. After the 1st set up it did not work and I chaged the setting back and called back the next day thinking I had a new agent. The 2nd person I called the next day had me make changes the 1st person did not have me do the 1st time I called. This did not work either. I called back the next day after changing my settings back. I was walked through the same set up the 1st rep told me to do and then was told I need to open a larg # of ports. No one seems to be on the same page there.
I have searched set ups on the web and seen discussions about how to set up the Ooma to work with a static IP. Is there a diagram for this set up anywhere? I have seen some discuss to change the Oona set up with the APE address some use the router IP Address and others use the Ooma IP address.
Can someone assist me here exactly which Address go where in the set up. Do I need to use the advanced set up as well? I have been told by one rep no and the next I had to set this up?
I really want to be able to get the best QOS from Ooma and use it for a long time and not have to return it frustrated.
I have been thinking this over and want to know if you can answer this for me. In the Ooma set up, do you enter in the router address as part of the set up? I have been entering the modem IP address in the router IP address set up.
The info from my internet provider they told me the IP is a static IP address.
They gave me the:
Can you tell me what will go where in the set up page for the Ooma? Do I need to go to the advanced page set up as well? Do I need to enter the router IP # in the set up anywhere? As I want to set it up Modem > Ooma > Router. By the way I am using the Apple air port if that matters.
Static IP Options
IP Address: IP address
Netmark: Sub-net Mask
DNS Server 1: Preferred DNS
DNS Server 2: Alternative DNS
Router Address: Default Gateway
On the advanced page, I have the following:
IP Address: 172.27.35.1
Start Address: 172.27.35.10
End Address: 172.27.35.10
DMZ Address: 172.27.35.10
Once you save all of these settings you might want to power cycle the devices.
Make sure your airport is setup for DHCP and not Static. The airport will receive the IP 172.27.35.10 from ooma and then will assign your computers their own ip address using the settings in airport.
Now I changed the address on the airport IP address to 172.27.35.10 It said on the next page "the router address you have entered is not compatible with your WAN IP address.
Any suggestions here? I feel we are so close in getting this completed. I was not to sure what or how to check that the airport is setup for DHCP and not static.
Thanks again for all the help!!!!
See the screen shot in this thread:
I don't think you need to enter anything in the DNS Server(s) section on the airport like this person has done.
Ooma customer service was unable to help but you did what they could not do for me and it seemed so easy .
God bless and I hope I can return a favor to someone else in need as well.