Need extra help installing your Ooma Hub or Telo system? Let us know.
#38144 by dalime
Sun Dec 20, 2009 8:27 pm
Just picked this up a few days ago and pretty impressed so far.
Setup: Cable modem -> Telo -> Router -> PC

Prior to setup, my File Server and BT client were fine. (I have dedicated ports opened for them in my router).
After installing, both programs are telling me I'm firewalled and can't listen on any port I try, even with my firewall completely disabled.

Anyone run into this or have any suggestions? Thanks.
#38149 by Groundhound
Sun Dec 20, 2009 9:15 pm
Try putting the router in the Telo's DMZ and then reboot everything. Here is the configuration I use in http://setup.ooma.com/ > Advanced:

advanced.jpg
advanced.jpg (85.94 KiB) Viewed 1480 times


Using the same IP for start and end on DHCP assures that the router will always receive the same IP from the Telo.
#38166 by southsound
Sun Dec 20, 2009 11:05 pm
dalime wrote:Thanks for the reply, but navigating to http://setup.ooma.com doesn't do anything. IE just takes me to a search page..........

Try entering the IP address: http://172.27.35.1 to reach the setup page. I use OpenDNS and typing in setup.ooma.com give me a search page as well. The IP address always takes me where I want to to.
#38168 by dalime
Sun Dec 20, 2009 11:31 pm
Same here but managed to get it going by bypassing my router and just hooking it up to my PC. Now going through my router again, I'm able to reach the setup page???? Whatever.

I setup the DMZ and even forwarded the ports I need on the Telo device, but am still unable to listen on those ports.
Very frustrating.

Any more suggestions?
TIA
#38170 by murphy
Mon Dec 21, 2009 3:06 am
If you are using a service such as DynDNS and have configured it in your router, it will probably not work since 99.9% of routers do not implement the DynDNS service properly. Disable DynDNS in your router and install the client software that DynDNS provides on one of your computers. It's best to be on a 24/7 computer.
#38189 by dalime
Mon Dec 21, 2009 9:52 am
Thanks for the reply but it's not an issue with DynDNS, it's simply blocking ports. I configured the DMZ as stated below, have forward the necessary ports to the router IP, then forwarding the necessary ports within my router to the PC's IP. Nothing. I haven't tried bypassing the router all together just for shits and giggles, but I don't think the results will be much different seeing as disabling my firewall doesn't produce any different results. Not to mention that everything works just fine without the Telo in the mix.
I could always install it after my router but my router (Linksys WRT150N v1.1) doesn't handle QoS real well with relation to VOIP. I currently have Vonage and any heavy traffic really affects the call quality.

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