Saterday 12/19 my.ooma.com down

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XMEOME
Posts: 113
Joined: Sat Nov 07, 2009 9:25 am

Saterday 12/19 my.ooma.com down

Post by XMEOME » Sat Dec 19, 2009 12:32 pm

my.ooma.com website has been down for like 45min now anyone esle having issues getting to the site?


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:cry:

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Saterday 12/19 my.ooma.com down

Post by murphy » Sat Dec 19, 2009 12:51 pm

I can log in with no problem. I get that error message when I attempt to go to the Preferences page and also on the Profile entry on the Account page. I've been told it's a back end database problem and they expect to have a fix on Monday.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Date
Posts: 23
Joined: Mon Dec 07, 2009 9:25 am

Re: Saterday 12/19 my.ooma.com down

Post by Date » Sat Dec 19, 2009 12:54 pm

I can log on also. Everthing is working. No problems.

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Shutterstuff
Posts: 64
Joined: Thu Oct 29, 2009 8:20 pm
Location: Port Angeles, WA USA

Re: Saterday 12/19 my.ooma.com down

Post by Shutterstuff » Sat Dec 19, 2009 1:02 pm

murphy wrote:I can log in with no problem. I get that error message when I attempt to go to the Preferences page and also on the Profile entry on the Account page. I've been told it's a back end database problem and they expect to have a fix on Monday.
I have been complaining of that issue on the Preferences/Phone Number page since Thursday! Tech support tried telling me it was my browser... &%$# I have been pulling my hair out for 3 $#@%ing days over this and a couple other issues. Just more proof their tech support really sucks!
Never meddle in the affairs of dragons, for you are crunchy and taste good with ketchup.

Date
Posts: 23
Joined: Mon Dec 07, 2009 9:25 am

Re: Saterday 12/19 my.ooma.com down

Post by Date » Sat Dec 19, 2009 1:10 pm

I run ie8 all is fine.

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Shutterstuff
Posts: 64
Joined: Thu Oct 29, 2009 8:20 pm
Location: Port Angeles, WA USA

Re: Saterday 12/19 my.ooma.com down

Post by Shutterstuff » Sun Dec 20, 2009 11:21 am

Date wrote:I run ie8 all is fine.
I used IE8 and Firefox 3.5.6. The problem is on the Preferences/Phone Numbers page. If you make a change and try to save it, you get the above mentioned 500 error. You have to clear your cookies/restart the browser to get back to the page again. A database error makes total sense in this case. I just wish they would tell us this!!!
Never meddle in the affairs of dragons, for you are crunchy and taste good with ketchup.

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