Need extra help installing your Ooma Hub or Telo system? Let us know.
#37597 by jomila
Thu Dec 17, 2009 6:20 am
I just activate ooma telo and the logo is been blinking over 24hr and the telephone not working, I am connecting it thru comcast sb5101 modem and computer no router, customer service not too good a i am about to return it, any suggestions will be appreciated.
#37604 by Groundhound
Thu Dec 17, 2009 7:00 am
Can you access http://setup.ooma.com from the computer connected to the Telo's Home Network port? If so go to the Network page and then scroll down to "MODEM Port MAC Address" and change that to "Use Built in". Click on update and then reboot your modem and then the Telo. The new Telo firmware update process takes anywhere from 20 - 60 minutes typically so be patient.
#37645 by jomila
Thu Dec 17, 2009 10:24 am
Groundhound wrote:Can you access http://setup.ooma.com from the computer connected to the Telo's Home Network port? If so go to the Network page and then scroll down to "MODEM Port MAC Address" and change that to "Use Built in". Click on update and then reboot your modem and then the Telo. The new Telo firmware update process takes anywhere from 20 - 60 minutes typically so be patient.

I did that but I going to double checkl also I notice there is nothing list on the ip address, should be something list, thank-you.
#37667 by murphy
Thu Dec 17, 2009 11:55 am
jomila wrote:Yes built in mac ist's checked in and I akso put my ip address to see if that' is the problem.

What do you mean by "put my IP address"?
The ooma gets it's IP address from the device that it's modem(internet) port is connected to.
That's usually a modem or a router.
#37701 by jomila
Thu Dec 17, 2009 2:05 pm
murphy wrote:
jomila wrote:Yes built in mac ist's checked in and I akso put my ip address to see if that' is the problem.

What do you mean by "put my IP address"?
The ooma gets it's IP address from the device that it's modem(internet) port is connected to.
That's usually a modem or a router.

It's not detecting the modem ip, because after hrs still ip address is blank, any other suggestions why is not working.
#37960 by rajeshchar
Sat Dec 19, 2009 11:37 am
Ok, so I had the exact same issue, and I am glad to report, that after 2 days and 4 different calls to support, I was FINALLY able to get through to someone who actually knew what they were doing and how to solve my problem.
Here's my setup:
DSL Modem (AT&T), Linksys Wireless-N router, Ooma Telo, Panasonic DECT6.0 KX-TG1061 base and 3 cordless handsets.

When I took the Ooma out of the box, I noticed the flat ethernet cable that was included. A closer look revealed that
it was a crossover ethernet cable, and thinking that they may have shipped the wrong type, I grabbed a standard ethernet cable and used that to hookup my Ooma to the DSL Modem. My configuration was as suggested in the quick start guide: Phone line from wall -> DSL modem -> Ooma Telo. When I booted it up, I had the same frustrating experience as many of you - blue logo kept blinking for hours, and there was nothing in the documentation or guide that told me what that meant. Anyway, long story short, the first 3 calls to support all ended up with them telling me to leave the Telo running for a couple of hours and see if it successfully updated. It didn't, and this morning, I called support again - this time a girl named "Emma" answered, and she was EXTREMELY helpful and very knowledgeable. It was obvious that she had dealt with this issue before, so she proceeded to walk me through the setup one more time.
1. She asked me to switch my configuration so my Telo was connected to my Linksys router, not directly to the DSL modem. So now, my configuration looks like this: Phone line from wall -> DSL modem -> Linksys router -> Ooma Telo. In addition, she asked me to switch the ethernet cable back to the crossover cable that came with the Ooma.
2. She asked me to disable my router firewall protection.
3. Once I rebooted my Telo, it cycled through the bootstrap sequence of blinking lights. The logo blinked for a good 5 minutes or so, but at the very end, it actually finished the update. and the Telo now showed all the buttons in blue. Success! My Telo was successfully setup. Emma stayed with me while I placed a couple of test calls to make sure everything was working as expected.
4. I re-enabled my firewall protection on my router.

Finally, I asked Emma if I was expected to switch the configuration back to the original recommendation in the startup guide. She said no. I'm taking her word for it and leaving it as it is for now. I'm going to monitor QOS to see if there is any degradation in voice/call quality, but so far all the calls I've made have been crystal clear.

Here's hoping this solves all your problems too. If not, call support, and see if you can ask to speak to Emma. She was awesome! I give her 5 stars!

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