Bottom Buttons Solid Blue

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beagolfer
Posts: 6
Joined: Wed Dec 16, 2009 5:26 pm

Bottom Buttons Solid Blue

Post by beagolfer » Wed Dec 16, 2009 5:33 pm

New install tried both modem=>telo=>router and modem=>router=>telo with the same results - all four bottom lights are blue solid. Never get any light in the Ooma logo. Let it sit for four hours.

Comcast, Motorola modem and Apple Time Capsule configuration. Set Up showed: modem connected with IP address, home connected with IP address and no dial tone just dead air.

Tired of support reading from prompts. Any ideas?

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Bottom Buttons Solid Blue

Post by murphy » Wed Dec 16, 2009 5:37 pm

Did you power cycle your modem when you connected the Telo directly to it?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

beagolfer
Posts: 6
Joined: Wed Dec 16, 2009 5:26 pm

Re: Bottom Buttons Solid Blue

Post by beagolfer » Wed Dec 16, 2009 5:38 pm

Yes twice.

beagolfer
Posts: 6
Joined: Wed Dec 16, 2009 5:26 pm

Re: Bottom Buttons Solid Blue

Post by beagolfer » Wed Dec 16, 2009 5:46 pm

In fact, the telo does the exact same thing (four solid blue lights) with no internet connection and just a reboot. Bad device?

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