Installation Question

Need extra help installing your Ooma Hub or Telo system? Let us know.
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davec111
Posts: 1
Joined: Mon Dec 14, 2009 3:02 pm

Installation Question

Post by davec111 » Mon Dec 14, 2009 3:20 pm

E mailed Support twice - no reply. Installed Hub last week. Have DSL on shared DSL/Voice phone line. Wired per diagram for shared DSL line. Download speed prior to install was 1.53 mbps. After install, dropped to .27 mbps making internet virtually unusable. Do I need to upgrade to faster 15/5 FIOS? Hoping that other users may have suggestions. Thanks for your help.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Installation Question

Post by Groundhound » Mon Dec 14, 2009 4:25 pm

Did you try to connect a Scout over the same line?

tommies
Posts: 862
Joined: Sun Mar 01, 2009 8:10 pm
Location: Atlanta

Re: Installation Question

Post by tommies » Mon Dec 14, 2009 4:39 pm

Do you feed the land line+DSL into the Hub's WALL port? If so, you need to put a DSL filter/Micro filter in between, like you need a DSL filter in front of each phone in your home before. Reason, the Hub's feeds the HPNA signal back into the land line, and it will interfere with DSL signal.

If you want to use the scout too, please read my post at the bottom of this thread.
viewtopic.php?f=2&t=4703&p=33879
tommies

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