I think my Scout is broken

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jmbyars
Posts: 3
Joined: Fri Jan 16, 2009 7:28 am

I think my Scout is broken

Post by jmbyars » Fri Jan 16, 2009 7:43 am

I recently set up my hub and it is working perfectly.

However, I am having trouble getting my scout to work. I plugged it in to one of my wall outlets and only got red lights.

Is there a way to check to see if my scout is even working?

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Soundjudgment
Posts: 265
Joined: Thu Dec 11, 2008 8:46 pm

Re: I think my Scout is broken

Post by Soundjudgment » Fri Jan 16, 2009 11:50 am

Once you have the ooma hub connected properly to the Internet and get a dialtone on the phone plugged into it:

Use a telephone cable with an RJ11 jack on both ends. Connect one to the WALL jack on the back of the ooma hub and connect it directly to the WALL jack on the back of the ooma scout. Of course you will need to provide AC power and a phone to both the hub and the scout base. Set them side by side and watch to see if both the ooma Hub the Scout lights up blue and happy. If it does, assume that you have broken wiring or connectivity in the telephone wall-jack wiring at some point.
ooma customer since December 2008
ooma hardware: core (hub/scout) and Telo
Premier, Lifetime Member
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