I have tried many times this morning to get the Telo to work. I followed the directions but no luck for me. The one thing that jumps out at me is I have never gotten one red flash after plugging it in. I have the Telo between a Comcast modem and Apple Time Capsule. Time Capsule just keeps flashing yellow ( means trouble ) I unplug ooma and put cable back to modem and Time Capsule starts up instantly. I have plugged and unplugged everything 3 times and nothing. I have waited 15 minutes or more in between unplugging ( one can hope ) and nothing. Any ideas? Happy Thanksgiving
Thanks for the reply, I did have it plugged in to the router, in my case that is a time capsule. I have had the logo flasing blue, solid blue, but not once flash red. The directions state that on initial start logo should flash red, that has not happened once. Not even for a second. It's frustrating because it is a very simple process yet I cannot get it to work
When you connected the Telo into the Time Capsule did you have internet via your pc attached to the time capsule?
Make sure you connect the Telo via the TO INTERNET port on the telo, nothing should be connected to the HOME/NETWORK port.
The router could be blocking the ports for the Telo. Plug a pc or laptop into the HOME / INTERNET port on the telo. Reboot the pc/laptop so it obtains an ip from the telo. Go to http://setup.ooma.com This should bring up the Telo's setup page.
On the STATUS page see if your router has assigned the Telo an ip. It should say, MODEM: CONNECTED (IP ADDRESS) If there's an ip address in there that would be the ip your router assigned to the Telo.
Go into your routers setup and add this ip to the DMZ. This should bypass the firewall in the router if it is blocking ports.
Enough for now.