Ooma Slowing Internet When Behind Router

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six_seat
Posts: 4
Joined: Fri Nov 20, 2009 10:57 pm

Ooma Slowing Internet When Behind Router

Post by six_seat » Fri Nov 20, 2009 11:00 pm

I have my Ooma Teleo installed behind an Apple Extreme Base Station. Calling works fine but internet performance is noticeably degraded when Ooma is connected to router. I have the QoS stuff turned off, but that should not matter anyway since the Ooma box is behind the router. The problem disappears immediately when I disconnect Ooma from the router. Has anyone else seen this problem?

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Ooma Slowing Internet When Behind Router

Post by murphy » Sat Nov 21, 2009 4:32 am

If Ooma is behind the router, There should not be anything connected to the Home port of the Ooma. It's internal QOS has no meaning in that situation.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

lchan
Posts: 32
Joined: Wed Oct 14, 2009 7:52 am

Re: Ooma Slowing Internet When Behind Router

Post by lchan » Sat Nov 21, 2009 6:00 am

Seems not possible. Since you have Ooma behind the router, it is the router that controls the Internet traffic. If your router does not have QoS set up to have higher priority for the Ooma MAC address or VOIP, that should not happen.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Ooma Slowing Internet When Behind Router

Post by WayneDsr » Sat Nov 21, 2009 8:17 am

six_seat wrote:I have my Ooma Teleo installed behind an Apple Extreme Base Station. Calling works fine but internet performance is noticeably degraded when Ooma is connected to router. I have the QoS stuff turned off, but that should not matter anyway since the Ooma box is behind the router. The problem disappears immediately when I disconnect Ooma from the router. Has anyone else seen this problem?
Do you have anything connected to the WALL port of the Telo?
Do you have DSL?

Wayne

six_seat
Posts: 4
Joined: Fri Nov 20, 2009 10:57 pm

Re: Ooma Slowing Internet When Behind Router

Post by six_seat » Sat Nov 21, 2009 9:39 am

Thanks for the replies. I know this problem doesn't make sense based on the way Ooma is supposed to work. I am using cable (Comcast) not DSL. I am only using the Internet port on the Ooma box; nothing is connected to the other ports. I don't believe the Apple Extreme Base Station has any QoS settings. I did setup my router so that Ooma has a dedicated IP address, but that did not seem to solve the problem. I will give Ooma support a call to see if they have any ideas here.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Ooma Slowing Internet When Behind Router

Post by Groundhound » Sat Nov 21, 2009 9:58 am

six_seat wrote:Thanks for the replies. I know this problem doesn't make sense based on the way Ooma is supposed to work. I am using cable (Comcast) not DSL. I am only using the Internet port on the Ooma box; nothing is connected to the other ports. I don't believe the Apple Extreme Base Station has any QoS settings. I did setup my router so that Ooma has a dedicated IP address, but that did not seem to solve the problem. I will give Ooma support a call to see if they have any ideas here.
IMO, I don't see how Ooma support can help you with this. The way you've described the problem, it is with your router's allocation of bandwidth.

six_seat
Posts: 4
Joined: Fri Nov 20, 2009 10:57 pm

Re: Ooma Slowing Internet When Behind Router

Post by six_seat » Sun Nov 22, 2009 2:27 pm

Here's the data from a test that I just ran using Speakeasy Speed Test

Before connecting Teleo to router

21.8 Mbps Down/6.6 Mbps Up (LA)
15.0 Mbps Down/7.9 Mbps Up (Dallas)

After connecting Teleo to router and making a few calls

3.7 Mbps Down/2.4 Mbps Up (LA)
3.8 Mbps Down/2.4 Mbps Up (Dallas)

After disconnecting Teleo and rebooting router

24.5 Mbps Down/8.2 Mbps Up (LA)
17.1 Mbps Down/8.2 Mbps Up (Dallas)

So for some reason I am taking a 5-6x hit on download speed and 2-3x hit on upload speed when the Teleo is connected to by router. The problem does not seem to start until Teleo is connected and I had made or received calls. Perhaps this is form some kind of interaction between the Apple Extreme Base Station and the Teleo? Has anyone else seen this issue?
Last edited by six_seat on Sun Nov 22, 2009 4:24 pm, edited 1 time in total.

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Ooma Slowing Internet When Behind Router

Post by murphy » Sun Nov 22, 2009 2:30 pm

What kind of service do you have that has a higher upload speed than the download speed?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

sundeep607
Posts: 16
Joined: Tue Oct 06, 2009 10:53 am

Re: Ooma Slowing Internet When Behind Router

Post by sundeep607 » Mon Nov 23, 2009 9:12 am

For what it is worth, please see the post below from Ooma (Dennis P.) with regard to QOS issue and the upcoming fix.

viewtopic.php?f=2&t=4707&p=33758#p33758

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