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#34041 by afdar
Fri Nov 20, 2009 8:19 am
I literally went through hell on hooking up my telo... the telo could not recieve service from my IP... after a full day of troubleshooting. It ended with ridicule (JP from customer service called me a stalker and answered the phone pretending to be me). I was feed up with this guy who could barely speak english :x ... I called my IP and had them temporaily lift the static off my service, and my telo powered up and was working in 10min...

Next problem.. i would like to turn my static ip sevice again... and i understand you have to "configure your quality of service'' through the link "setup.ooma.com" and every browser says as it did when i was troubleshooting the telo that painful day.....site does not exist or server not found....i have tried Safari, Mozilla Firefox, Internet Explorer....

someone has to know the solution to this!!! please help...
#34050 by Groundhound
Fri Nov 20, 2009 9:58 am
afdar wrote: It ended with ridicule (JP from customer service called me a stalker and answered the phone pretending to be me). I was feed up with this guy who could barely speak english

Wow, no excuse for that. I would send the log time info for that call by PM to Dennis P.

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