Internet speed decreased after connecting through Telo

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sundeep607
Posts: 16
Joined: Tue Oct 06, 2009 10:53 am

Internet speed decreased after connecting through Telo

Post by sundeep607 » Tue Nov 17, 2009 7:18 pm

Hello,
I recently purchased Telo and installed between my cable modem (RCA) and Linksys Router (WRT320N). The internet speed (checked through speedtest.net) prior to connecting to Telo was D/L=20Mbps U/L=over 5Mbps. Even after connecting the Telo the speed was the same for couple of weeks.

For last couple of days the speed has been D/L=20Mbps, U/L = 0.35Mpbs. To narrow down the problem I performed the following test:
1. Connected machine directly to Modem (so no Wireless Router and no Telo), D/L=20Mbps, U/L=5Mbps
2. Connected machine through wireless Router and Modem (so no Telo), D/L=20Mbps, U/L=5Mbps
3. Connected machine as Modem->Telo->Router->Computer, D/L=20Mbps, U/L = 0.35Mpbs

Has anyone faced similar problem? What seems to be the problem.
Thanks,
Sundeep

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Dennis P
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Joined: Fri Apr 25, 2008 9:09 am
Location: Palo Alto, CA
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Re: Internet speed decreased after connecting through Telo

Post by Dennis P » Tue Nov 17, 2009 9:48 pm

There is an issue with the current release of software on the Telo where upstream QoS is in effect even when no call is in progress. This, by default, will limit upstream bandwidth to 384k unless you change the QoS parameter to match your actual upstream in http://setup.ooma.com (when connected to the HOME NETWORK port of the Telo). We have the fix for this issue which will roll out in the next upgrade probably next week sometime.

jann
Posts: 14
Joined: Mon Nov 23, 2009 8:54 am
Location: San Jose, CA
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Re: Internet speed decreased after connecting through Telo

Post by jann » Mon Nov 23, 2009 1:19 pm

Dennis P wrote:We have the fix for this issue which will roll out in the next upgrade probably next week sometime.
Has this rolled out yet?

J

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Aveamantium
Posts: 1352
Joined: Sat Jun 20, 2009 2:28 pm
Location: Loveland, Colorado

Re: Internet speed decreased after connecting through Telo

Post by Aveamantium » Mon Nov 23, 2009 1:25 pm

No, I don't believe it has...

Aaron
Go AVS!

murphy
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Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Internet speed decreased after connecting through Telo

Post by murphy » Mon Nov 23, 2009 1:26 pm

jann wrote:
Dennis P wrote:We have the fix for this issue which will roll out in the next upgrade probably next week sometime.
Has this rolled out yet?

J
No.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

sundeep607
Posts: 16
Joined: Tue Oct 06, 2009 10:53 am

Re: Internet speed decreased after connecting through Telo

Post by sundeep607 » Wed Dec 02, 2009 5:50 pm

Murphy,

It seems like the upload bandwidth problem is fixed. I am now able to get 5Mbps upload instead of 384Kbps couple of weeks back.

Thanks
Sundeep

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