First let me say that I'm really enjoying the Telo!
I just purchased and activated my handset for my Telo and there is a pretty noticable hiss or white noise-type sound when I the phone is off the hook. I hear it when dialing and it continues throughout my calls. The person on the other end doesn't hear it, so it's only through the earpiece or speaker phone on my end. My Telo has been updated to 31387 and my Handset shows the three versions outlined in the Release Notes.
If I hook up my Uniden Cordless to the phone jack on the back of the unit, I don't get the same hissing on the Uniden handset. So it seems to basically be limited to Telo Handset.
Any suggestions would be greatly appreciated. I would like to purchase a second handset when the multi-handset update is release, but I would really like to determine the root cause of the hiss before I plunk down another $50.
The preferences page on my.ooma.com is down, so haven't played with codecs, but it hisses before dialing so I doubt that is the issue.
Wouldn't be able to keep Ooma if this was the best sound the handsets could muster...
Also will say that the handset while nice feeling in your hand feels bad against your ear - time will tell if that remains an issue or just takes some getting used to.
Any ideas or fixes for the hiss would be appreciated.
Volumes are set to minimum and I'm not using the fax setting.
Enabling or disabling the high bandwith codec makes no difference. As others have noted, the hiss is heard with the dial tone, before connection.
I hear a hiss sound if I have my old cordless phone connected directly to my Telo or if I'm using my Telo Handset.UrbanVoyeur wrote:I also have a noticeable white noise type hissing on my handset. It not heard on the other end and is not heard when a standard phone is plugged into the Telo
I'm getting the feeling that the Telo wasn't quite ready for prime-time.
I saw something about how you could play with CODECs in my.ooma.com, but I don't recall seeing any options for that -- where is that option available in Preferences (or elsewhere)?
If you have managed to eliminate the hiss, please pass along what fixed it. I have a Uniden DECT phone that sounds fine, as to my other phones tied to the jacks in my home, but the Telo handset has me underwhelmed from a sound quality standpoint. Love the feature that lets you push a call to voicemail, one of the main reasons I bought it.. Now if I only could get rid of the hiss..
Thanks in advance,
Annual Premier Subscriber