Telo Handset Software Version

Need extra help installing your Ooma Hub or Telo system? Let us know.
jstock
Posts: 65
Joined: Tue Oct 06, 2009 1:09 am
Location: Minnesota

Telo Handset Software Version

Post by jstock » Sun Nov 15, 2009 8:47 pm

I don't appear to have an information option under the handset menus that Dennis P referred to in the Ooma Telo 31387 Release Notes. Does this mean my handset, or the Telo itself hasn't updated from an older software version yet? I tried the Handset SW Update under Handset Settings, but it appears to do nothing.

The handset is registered, it just seems odd that I'm not seeing the version info if I'm supposed to.
Ooma user since: October 2009
Hardware: Ooma Telo & two Telo Handsets
Annual Premier subscriber
Being free of monthly phone bills: Priceless

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Telo Handset Software Version

Post by Groundhound » Sun Nov 15, 2009 9:04 pm

jstock wrote:I don't appear to have an information option under the handset menus that Dennis P referred to in the Ooma Telo 31387 Release Notes. Does this mean my handset, or the Telo itself hasn't updated from an older software version yet? I tried the Handset SW Update under Handset Settings, but it appears to do nothing.

The handset is registered, it just seems odd that I'm not seeing the version info if I'm supposed to.
The Information selection must be scrolled down to view. When you first press Menu it is below the bottom of the screen.

jstock
Posts: 65
Joined: Tue Oct 06, 2009 1:09 am
Location: Minnesota

Re: Telo Handset Software Version

Post by jstock » Sun Nov 15, 2009 9:11 pm

Weird then maybe I don't have the latest software because I see

Menu:
Service Settings
Phone Settings
Sound Settings
Handset Setup

There isn't any ability to scroll on this top level that I can see, I hit the down arrow several times just in case.
I also don't see that info under any of the sub menus of those listed above.
Ooma user since: October 2009
Hardware: Ooma Telo & two Telo Handsets
Annual Premier subscriber
Being free of monthly phone bills: Priceless

oldanbo
Posts: 797
Joined: Wed Apr 01, 2009 8:16 am
Location: North Olympic Penninsula, WA

Re: Telo Handset Software Version

Post by oldanbo » Sun Nov 15, 2009 9:15 pm

I suspect that the post Dennis made was in preparation for tomorrows events.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Telo Handset Software Version

Post by Groundhound » Sun Nov 15, 2009 9:17 pm

If you go to setup.ooma.com and then to the status page, what does it say at the top for Rev. number?

jstock
Posts: 65
Joined: Tue Oct 06, 2009 1:09 am
Location: Minnesota

Re: Telo Handset Software Version

Post by jstock » Sun Nov 15, 2009 9:24 pm

Device Status - Rev: 1.30241

This confused me because I expected this to change. I've power cycled the Telo twice. It's strange that it's not picking up an update if it should be, yet the handset registration worked.
Ooma user since: October 2009
Hardware: Ooma Telo & two Telo Handsets
Annual Premier subscriber
Being free of monthly phone bills: Priceless

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Telo Handset Software Version

Post by Groundhound » Sun Nov 15, 2009 9:28 pm

When you get the update it will say 1.31387

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Telo Handset Software Version

Post by WayneDsr » Sun Nov 15, 2009 9:28 pm

jstock wrote:Device Status - Rev: 1.30241

This confused me because I expected this to change. I've power cycled the Telo twice. It's strange that it's not picking up an update if it should be, yet the handset registration worked.
Telo update may not have reached you yet. They are going out over night.

Wayne

jstock
Posts: 65
Joined: Tue Oct 06, 2009 1:09 am
Location: Minnesota

Re: Telo Handset Software Version

Post by jstock » Sun Nov 15, 2009 9:30 pm

Does the Telo randomly poll for updates, or is it only on power cycle? I don't think I've been an Ooma user long enough to have seen an update beyond the initial software download when I brought the Telo home.
Ooma user since: October 2009
Hardware: Ooma Telo & two Telo Handsets
Annual Premier subscriber
Being free of monthly phone bills: Priceless

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Telo Handset Software Version

Post by WayneDsr » Sun Nov 15, 2009 9:33 pm

jstock wrote:Does the Telo randomly poll for updates, or is it only on power cycle? I don't think I've been an Ooma user long enough to have seen an update beyond the initial software download when I brought the Telo home.
You will get the update automatically.

Wayne

Post Reply