Need extra help installing your Ooma Hub or Telo system? Let us know.
- Posts: 42
- Joined: Tue Dec 30, 2008 8:31 am
- Location: Gig Harbor, WA
I talked a friend into trying Ooma. He received his order today but can't activate it because the Ooma web site says he's putting in an incorrect "mac address," that serial number on the bottom of the hub. He's tried every combination of zeros and O's, caps and lowercase, but the site won't accept it. And, of course, he can't get anyone at Ooma support to answer the phone.
Please, Ooma, help us out and save a customer!
Problem resolved next day
Last edited by kagy
on Sun Jan 11, 2009 7:13 pm, edited 1 time in total.
Si vis Pacem, Para bellum
- Ooma Moderator
- Posts: 1457
- Joined: Mon Feb 18, 2008 8:41 pm
- Location: Palo Alto, CA
I'll send you a note asking for his contact info...
- Posts: 4
- Joined: Fri Jan 02, 2009 6:06 am
My guess is to contact tech support, they will enter the serial manually, be prepare you might have to wait around 2 hours for tech support..