To give the details of my situation, the Ooma hub is connected to a Fax machine, but whether the Fax or a phone only is plugged into the Hub, the same situation happens. When the Ooma customer support rep called my no. last night I had the Fax connected to the Hub and a phone connected to the other port on the Fax. With this setup my phone rang and I answered it, but only when the customer support rep calls my no.
I would expect the fax machine to determine there is no fax tone and then ring the phone connected to the fax machine.
Put in a splitter so the ooma phone port is connected to a phone and to the fax machine. If the fax machine is auto answering, you will get one ring on the phone connected to the splitter.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
1. Someone changed you over to No Land line and gave you the number you are porting (which is not yet ported, more on this below). This is why your phone wont ring.
2. I made a change to your account that will allow your phone line to ring through your ooma hub, but you do not have the "wall" port connected to a telephone jack. Once you connect the "Wall" port to an active telephone jack with the number you are porting on it, it should ring through.
3. Looks like we have sent you a couple of emails since 10/23 in regards to your port. If you would like to complete the port we will need you to reply to those emails.
Also, yesterday my Hub displayed all red lights. I rebooted it by unplugging the Hub. I also rebooted my router and cable modem, the Hub still displayed red lights.
Just for grins I plugged back in the wall plug cord and everything works fine. I can call out and my Fax machine rings. The problem is I will soon cancel my landline, so will the Hub continue to work?
If this is the number you are porting, do not cancel it! If you do you will not be able to complete the port and your number may be lost. Your landline should cancel automatically after the port is complete.mossrocker wrote:The problem is I will soon cancel my landline, so will the Hub continue to work?
I think the OP question is related to the setup with a land line vs. without a land line.Groundhound wrote:If this is the number you are porting, do not cancel it! If you do you will not be able to complete the port and your number may be lost. Your landline should cancel automatically after the port is complete.mossrocker wrote:The problem is I will soon cancel my landline, so will the Hub continue to work?
Well, after the port completed, you need to change the hub setup back to work without a land line since your land line will be automatic cancel. Maybe you should call and/or email a head and have ooma reset it on the date of port. Any way there will be a sort time of disruption of service on you port date. It's best if the reset will be carry out during this time.
mossrocker wrote:Dante, BTW I sent those docs a couple of weeks ago.
Yes we received the documents however for your 2 port requests neither one of the LOA's was signed. There is a pen inside the .pdf you can use to sign your name with your mouse, alternatively, you can print it out and manually, sign it and fax it in.
Unfortunately typing your name in via keyboard is not a valid signature for these documents.
Also, for the ***-***-8711 number we require a more recent phone bill.
These instructions should be contained in the follow-up emails we sent you on 11/9.
As far as the connections are concerned, once the port is complete you should not need to do anything with the configuration. You can either leave the "wall" port connected or disconnect it. Either way it should work (again, once the port actually completes).
And yes, please do not cancel your phone service until you receive an email saying that your port(s) are finished.